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R
Ronaldo Collette ZAMCORP
May 23, 2024
Question

Purchase order skipping lines when adding items for large POs on QuickBooks Enterprise 2024 vR6_74

  • May 23, 2024
  • 1 reply
  • 0 views

Hey all,

 

I'm currently experiencing a weird issue with QuickBooks Enterprise Purchase Orders. Currently preparing a large PO but for some reason when we're adding items it started to skip lines and then subsequently crashes.

 

We're not sure what is causing this issue but it's causing major down time for us and interrupting our work. 

 

Can someone please assist us or direct us to someone who can? That would be of great help.

 

Thank you

1 reply

R
RhoiceW
May 23, 2024

Hi there, Ronaldo. Let's work together in troubleshooting your QuickBooks Desktop (QBDT) to ensure you successfully add the items to your purchase order.

 

If you experience issues on your desktop, you can utilize the Rebuild Data tool to fix data damage in your QBDT company file.

 

Here's how:

 

  1. On your QBDT account, go to the File menu.
  2. Hover over Utilities, then click Rebuild Data.
  3. Your file's repairing. Please wait as this process may take some time. 
  4. Once done, click OK.
  5. Go back to the File menu. Then, hover over Utilities. Click Verify Data.
  6. The tool will check your file for data issues.

 

Moreover, refer to this article for Solutions two & three: Fix data damage on your QuickBooks Desktop company file

 

Furthermore, if the same issue occurs, you can use our QuickBooks Desktop Tool Hub, which provides tools to resolve common QBDT issues.

 

In addition, you can refer to this article to learn how to pay your bills in QBDT: Pay bills in QBDT

 

Comment on the post if you still have concerns about managing your purchase orders. I'm always here to help in any way I can.

R
Ronaldo Collette ZAMCORPAuthor
May 23, 2024

Hey Rhoice, it did not work.

 

The PO is still skipping lines. Any other Suggestions?

Candice C
Candice C
May 23, 2024

Good evening, @Ronaldo Collette ZAMCORP. 

 

Thanks for reaching back out and letting us know how those steps worked. 

 

Since the issue is still occurring, I recommend contacting our Customer Support Team for further assistance. They can review your account with a screen share tool to walk you through some additional actions to help resolve the problem. 

 

Here's how: 

 

  1. Go to the Help menu. 
  2. Press the QuickBooks Desktop Help option. 
  3. Click on the Contact Us button. 
  4. Enter your question and tap let's talk. 
  5. Scroll down and choose to Get a callback. 

 

It's that easy! 

 

Keep us updated on how the call goes. Have a wonderful day! 

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