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A
amn0270
March 20, 2024
Question

QB 2024 keeps generating a H202 error when attempting to switch from Single User to Multi User

  • March 20, 2024
  • 1 reply
  • 0 views

We run QB on its own Win10 pro "server" and our bookkeeper accesses it from her Win10 pro workstation. We have two company databases she accesses. Suddenly this morning on the main company database she is having an issue switching out of Single User mode. When she tries she gets the H202 error. I've tried all the common fixes. Whats weird is the mode switching works fine when she is in the other database. Also I am able to switch between modes with no problem on both databases when I sign into QB directly on the server and do it. So it indeed seems to be only when accessing the database over the network.

I have run the Quickbooks Program Diagnostic tool from the QB Tool Hub on her computer as well as running the Database Manager Scan on the server. All the services related to the database manager are running. But nothing has resolved the problem. She can use QB fine but she is stuck in Single User when in the main company database. Any ideas?

1 reply

R
RhoiceW
March 20, 2024

Hi there, amn0270. I appreciate the effort you made in fixing the issue. I can guide you through resolving the error you get.

 

The error message H202 indicates a problem with the multi-user connection to your server. Since the tool hub didn't t fix the error, I recommend fixing it manually.

 

To begin, check the services on your server:

 

  1. Open the Windows Start Menu on your server computer.
  2. Type Run into the search and open Run.
  3. Enter services.msc into the Run window, then press Enter.
  4. Search and double-click QuickBooksDBXX on the list.
  5. Select Automatic for the Startup Type.
  6. Make sure the Service status is either Running or Started. If neither, select Start.
  7. Click the Recovery tab.
  8. Select Restart the Service from each of these dropdown menus: First failure, Second failure, and Subsequent failures.
  9. Tick Apply and then select OK to save the changes.
  10. Repeat these steps for QBCFMonitorService.

 

If you encounter the same issue, you can resolve it by adding services to your Windows admin group on your server. To do this, make sure you've granted admin permissions to QuickBooksDBXX and QBCFMonitorService on your server computer. See set Windows access permissions to share company files for instructions. After that, open QuickBooks on your server computer and workstations.

 

If you still see Error H202, move on to the next fix by going to this article and proceeding to solution 3: How to fix Error H202 and H505.

 

Additionally, you can visit this article to know what tasks you can perform in the two modes: Features available and tasks you can perform in single or multi-user mode in QuickBooks Desktop

 

Don't hesitate to comment if you have more concerns with the user modes. I'm always here to help.

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