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T
thesparklingspa
June 13, 2024
Question

QB App no checking account icon/information

  • June 13, 2024
  • 1 reply
  • 0 views

My checking account is no longer available on the app (iPhone XR, up to date). The icon is not present on the shortcuts screen. Sometime if i reload the app the icon appears and takes me to a screen prompting me to apply for a checking account. I already have a checking account.

 

Support is useless at solving this problem!

 

Quickbooks support is totally useless in general and has not solved any of my issues!

1 reply

A
ArielI
June 13, 2024

I appreciate you taking the time to bring this matter to our attention, @thesparklingspa. We want to ensure we're able to assist you with your banking concerns.

 

Please know that I recognize the importance of being able to easily access your financial information through the app.

 

Since this is more like app inconsistency, let's perform a troubleshooting step to resolve this concern.

 

Too much cache on any application, such as QuickBooks Online, can cause malfunctions inside the app. That's why you can't see your customers. We'll have to reset the app to ensure your QBO app works properly.

 

For iOS:

 

  1. Go to your phone's settings.
  2. Select General, then choose iPhone Storage.
  3. Tap QuickBooks Online from the application list.
  4. Select Offload App to free up the storage without deleting the documents and data for the app.

 

If you still have the same issue after refreshing the data, proceed to uninstall and reinstall the app. I also recommend utilizing a supported mobile browser to manage your QB Checking account, as a workaround. 

 

Additionally, I've added these articles that'll help you learn more about managing and utilizing the QuickBooks Checking feature:

 

 

Let us know if you have further concerns about using the QBO app. You can comment, below and we'll be here to help any time.

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