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shericeqb-sturm-
August 28, 2023
Question

QB Commerce SUNSET 8/31/2023 but what time of day? is this for the USA only at the end of the day in which time zone? Or at the beginning of the day 8/31/23 again which time zone?

  • August 28, 2023
  • 1 reply
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1 reply

K
Kevin_C
August 28, 2023

Thanks for posting here in the Community, Shericeqb. I'll share some information about the discontinuation of the standalone QuickBooks Commerce product.

 

At this time, we are unable to provide an exact time frame for the sunset date. Rest assured that it will happen at some point throughout the day on August 31, 2023, and it might happen at various times for different customer groups. That said, I encourage you to export everything from your QuickBooks Commerce account prior to the sunset date, just to be safe.

 

Moreover, you can follow the instructions in this article to learn more about the discontinuation process, exporting your data, and transitioning your business: Data Exporter Guide - QuickBooks Commerce Offering Discontinuation.

 

Moreover, you can read this article for more details about a feature that simplifies accounting for your sales channels: Common questions about accounting for e-commerce in QuickBooks Online.

 

If you have any follow-up questions about QuickBooks, please don't hesitate to post again or comment below. I'm always here to help. Stay safe!

S
shericeqb-sturm-Author
September 1, 2023

I would like for the disconnection to happen since we were told 8/31/23. Today 9/1/23 still connected. DAY 8 and still can't access my inventory inside of QBO. 

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ChristineJoieR
September 1, 2023

I appreciate your prompt response, @shericeqb.

 

QuickBooks Commerce's inventory management solution will no longer receive support after August 31, 2023. We have discontinued the development of QuickBooks Commerce as a standalone product and instead focus on incorporating e-commerce features into QuickBooks Online. Let me explain this further to you.

 

Before we begin, may I know if you receive a specific error message as you manage your inventories? 

 

Furthermore, there is a possibility that specific customers will be able to use the application even after the discontinuation date, as our team will be implementing the policy in stages. Therefore, while you may still have access to it today, please be aware that it will eventually be discontinued in the coming days.

 

Furthermore, inventory can be accessed by using the QuickBooks Online Plus and the Advanced version, and see to it that the inventory feature is enabled to let QuickBooks track your product and services. 

 

Additionally, if the data is still related to E-Commerce, we can contact customer support to request an export of your QuickBooks Commerce account data.

 

Follow these steps to contact our team:

 

  1. Log in to your QuickBooks account.
  2. Select Help, then select Search.
  3. Select Contact Us at the bottom of the panel.
  4. Enter keywords like Commerce Accounting, Shopify, Amazon, and eBay.
  5. Select Have us call you.

 

One of our dedicated Commerce team experts will contact you within the estimated timeframe.

 

To access more information about the process, we can click on this link for your reference: Data Exporter Guide - QuickBooks Commerce Offering Discontinuation.

 

I'm thrilled to have you here. If you have any further questions, please respond to this post. I'm here to assist you. Take care always.

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