Question

QB creates a debit and credit when a bank transaction is pulled from the bank.

Forum|Forum|1 year ago
January 28, 2025
1 reply
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Hello, I have a few transaction this seems to randomly occur. In two cases, it is a transfer from one savings account to a checking account.

The Bank Transactions looks fine, matching occurs, except the Balance does not equal what is in Quickbooks. The issue is that when I reconcile, it shows the same transaction in the checking account as a credit and a debit (two separate.)

I have been trying the idea of excluding, but no way to exclude the duplicate because it is not duplicated in the Bank Transactions screen. I also tried to delete the duplicate from the Bank Register, but it deletes both transactions from the checking account automatically.

Thank you for any support.

QuickBooks Online

FishingForAnswers

@passingthru "The issue is that when I reconcile, it shows the same transaction in the checking account as a credit and a debit (two separate.)"

That sounds like QBO somehow managed to pull the bank transfer in such a way that it is recorded as moving money from the checking account back into the same checking account. So, both a debit and a credit to the same bank account simultaneously.

This would explain why deleting one deletes the other; it may be that it is the same transaction.

C

CharmieH

Hi, @passingthru.

I agree with what @FishingForAnswer said. It could be one of the possible reasons why you're seeing a credit and debit when reconciling in your checking account.

It could also be you've recorded the transaction as transferred from your savings account's bank feeds to your checking account and created a transfer transaction from a checking account back to your savings or another account. That's why you're seeing both debit and credit.

Since both transactions were deleted, let's go to the banking feeds and do the process of transferring again.

You can follow the steps below:

Go to Transactions, then select Bank transactions.
Select the correct account and locate the transaction in For review.
Click the Record as transfer.
Select the correct account from the Transferred from * dropdown.
Once done, hit Add.

If it still shows the debit and credit, let's delete the transaction again and exclude the transaction in the bank feeds, then let's manually create a transfer transaction.

Here's how:

Select + New, then click Transfer.
Select the correct accounts from the following dropdowns:

- Transfer Funds From
- Transfer Funds To
Enter the correct amount in the Transfer Amount.
Complete all necessary information, then click Save and close.