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dalbert
November 21, 2024
Question

QB Desktop 2020 Sign in now fails with "Login Failed" dialog

  • November 21, 2024
  • 2 replies
  • 0 views

When I try to Sign in from QB Desktop 2020, it fails with a "Login Failed!!" dialog.
I know the login is correct because I can login to my account on the Intuit website (which is required to post something here).  Any ideas?

 

2 replies

C
Chrea
November 21, 2024

Can you share a screenshot of when asked for your password? As I know, you only need to use a password to open your company file on QB Desktop 2020. You don't need to use your Intuit account credential.

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CarlSJ
November 21, 2024

Thank you for sharing a screenshot for a helpful visual context of your concern, @dalbert. Let's explore the reasons behind this login error related to the version of QuickBooks Desktop (QBDT) you're using, so you can return to your working order.

 

Since you've confirmed that your login credentials are correct and can access the Intuit website, could you specify the exact area where you attempted to access your account? Providing more information will be greatly appreciated as this will help me assist you more effectively.

 

Meanwhile, if you're trying to manage your account within your QBDT company, please be advised certain actions may not be accessible since the QBDT version you're utilizing is no longer supported.




However, you can still manage your business details and subscriptions or update payment methods by visiting the Intuit website.

 

Additionally, if you wish to continue accessing our QuickBooks add-on services and critical updates, consider upgrading to a supported version. This upgrade will not only enhance your experience but also provide you with the latest features and security improvements necessary for optimal performance.

 

In case you forget your password in the future, please refer to this guide. It will provide you with the necessary steps to reset your password and regain access to your account: What to do if you lost or forgot your password for QBDT.

 

You can rely on me if you have more questions about managing your account in QBDT. I’d be delighted to engage with you further in the comments section. Take care and have a wonderful day.

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dalbertAuthor
November 22, 2024

Thank you for the quick reply!

I was prompted to login to my intuit account by the software; I think it said that it required a login every two weeks. When that login failed, I subsequently tried by clicking on the Sign in button in the top right corner of the application window:

Then the following window opens:

I'm not sure I actually do need to login because the desktop application seems to work anyway.

FishingForAnswers
FishingForAnswers
November 21, 2024

@dalbert  Maybe a programmer got a bit overeager, but in my experience, when messages show up that look like they were written by a comic book author or excited teenager, it usually ends up being a precursor to a scam.

 

There has been precedent for computers being compromised and appearing to show messages from QuickBooks. You might want to have an IT person look over your computer. The double exclamation point (!!) does not belong in professional accounting software.

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