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jburke17
March 16, 2023
Question

QB Desktop 2023 Windows 11 Crashing

  • March 16, 2023
  • 14 replies
  • 0 views

I recently purchased a new laptop and moved QB Desktop there and because it was time to upgrade to 2023 from 2022, I did that as well. In those 3 weeks EVERY time I attempt to process payroll, QB crashes. I have a work around temporarily, but I am growing increasingly frustrated. I have worked with QB support, all the way up to the Data team and no issues could be found so they directed me to Dell Software support. After paying them and then working with their rep, no issues was found with the new laptop on either the hardware or software side. I then decided to move QB back to my old laptop but of course that meant updating the program there to 2023 from 2022, but I hoped that it would work. It did not as the same error is occurring. I have tried the tool hub and every other step imaginable. I did notice that this was a huge issue with 2022, but fortunately one that I did not encounter; however, after reading the thread on it, it has made me wonder if this is a holdover issue from then. Anyone having issues or have any ideas on how to fix it?

14 replies

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I
iH8theonlineversion
August 29, 2023

It is literally the bain of my existence and I curse this program every day because it crashes at least once a day.  And QB don't give two sh*ts about fixing it.  They want to rule the world with their UNBEARABLY HORRIBLE, MONEY SUCKING, BUBBLY, NON-ACCOUNTING online crap.  Thanks for listening.  

M
moldovan
August 29, 2023

I'm afraid to jinks it, but my crashes stopped. I had the QB 22 and 23 crashing every 20 min, for months.

After I ran the update for FedEx Ship Manager the crashed stopped. For two weeks now - no crashes. Go figure!  They must have some shared libraries that conflicted. If you have this software from FedEx running on your PC - check for updates. 

Q
QG6281
August 30, 2023

Hello, I feel your frustration.  Wow, I also have FedEx Ship Manager Software but my version is a little different.  It is 37.09 instead of .51 as your photo attached.  I really wonder if that was the case, because on my personal laptop QB Desktop Pro 2023 worked fine and QB Desktop Premier 2021 worked fine, but on my office desktop where I had installed the FedEx Ship Manager Software installed it would crash everyday at 11:00 am and then at 2:30 pm and thereafter every 30 minutes especially when it is idle.  However, I did not run FedEx Ship Manager software and QB at the same time, so when a program is closed, not sure why still QB would freeze and then I would have to end task it to open another one.  Even when the QB Support would be on the phone, they would be surprised that if let idle for more than 30 minutes, QB would freeze and we would not even have any other program be running.

 

Now I am tempted to uninstall Ship Manager Software and Reinstall QB desktop to see if that fixes the issue for now atleast.

M
markwilliam8506
September 25, 2023

@jburke17Hey,

 

To fix QuickBooks Desktop 2023 crashing on Windows 11, follow these steps:

  1. Update QuickBooks: Ensure you have the latest QuickBooks Desktop version installed, as newer versions often include bug fixes.
  2. Update Windows: Make sure your Windows 11 is up-to-date with the latest updates and patches from Microsoft.
  3. Check System Requirements: Verify that your computer meets QuickBooks Desktop 2023's system requirements for Windows 11.
  4. Disable Compatibility Mode: Right-click the QuickBooks Desktop icon, go to Properties, and ensure it's not set to run in compatibility mode.
  5. Run as Administrator: Launch QuickBooks by right-clicking and selecting "Run as Administrator" to give it elevated privileges.
  6. Disable Add-ons: Temporarily disable any third-party add-ons or plugins that might be causing conflicts.
  7. Repair QuickBooks Installation: Use the QuickBooks installation repair tool to fix any corrupted files.
  8. Update Graphics Drivers: Ensure your graphics card drivers are up-to-date. Outdated drivers can cause crashes.
  9. Check for Conflicting Software: Some software can conflict with QuickBooks. Try disabling or uninstalling recently installed applications to identify the culprit.
  10. Create a New User Account: Sometimes, a corrupt user profile can cause issues. Create a new user account and see if QuickBooks works there.
  11. Use the QB Diagnostic Tool: Intuit provides a QuickBooks Desktop Install Diagnostic Tool that can automatically resolve many installation issues.
  12. Seek Professional Help: If the issue persists, consider contacting QuickBooks support or a professional IT expert for further assistance.

Remember to back up your QuickBooks data before attempting any major fixes to avoid data loss.

W
what7
October 14, 2023

What is this all about???

 

 

Payment failure

We're sorry, [removed]. We couldn't process your payment.
Billing date: Oct 13, 2023
Payment method: Credit Card
Payment account ending: *7752
Amount due: 699.3 USD

How do I fix it?

Go to your account and update your payment information so you can keep the affected products and services active.

Fix it now

What happens next?

We’ll verify your new payment information and renew your subscriptions with no service interruptions. If the payment is not successful, your subscription will be suspended. If your subscription is cancelled, you can resubscribe after we successfully process your payment. However, you will be charged whatever the full price is for your plan at the time that you resubscribe. Update your payment information today to ensure that you keep your current pricing!

Account details

Customer account: *0902
Billing date: Oct 13, 2023
Payment method: Credit Card
Payment account: *7752
Amount due: 699.3 USD
Affected products or services: — Intuit QuickBooks Plus Annual Subscription Pro Download 1
— Intuit Data Protect Monthly Entire PC
— Intuit QuickBooks Annual Support
— Square QuickBooks Integration App Annual
— Intuit QuickBooks Data Recovery Service
— Intuit QuickBooks Plus Pro Download 1

 

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Visit customer support

 
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hKey=DBILL|PaymentFailure|can=woM+T8ElQZpNCeYNNHDL0g|locale=en_US,majorBrand=Intuit,source=OINP
 

 

 

 
 
 
 

 
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Bryan_M
Bryan_M
October 14, 2023

Hello, @what7. We recognize you for raising this concern here, and we understand how you feel right now since this involves payment for your QuickBooks Desktop (QBDT) subscription. Let me share insights concerning this message.

 

This message is sent if there is a need for the customer to update their payment details. It might be that the debit/credit card being used needs to be updated or other important payment information. To do this, you can log in to your CAMPs account to change your QBDT payment details. Here's how:

 

  1. Sign in to camps.intuit.com.
  2. Find your app or subscription in the Products & Services list.
  3. Select Details.
  4. In the Billing Information section, find Payment Method, then select Edit.
  5. Update your information.
  6. Select Save and Close.

 

After that, wait for 24 hours. Then, log back to your CAMPs account to check if it's updated. If not, reach out to QBDT live support to help you navigate why the message is sent to you and look for a fix. Take note that the support hours for QBDT Pro, Premier, and Plus subscription is from Monday to Friday, 6 AM to 6 PM.

 

I know that there are times when we need help updating our account information, you can have these articles as a guide:

 

 

We'll always be here, @what7, whenever you need help managing your QBDT account, just click the reply button below. Keep safe, and enjoy your day.

H
Hairman
January 12, 2024

We bought 4 new lenovo laptops with windows 11. Trying to install QB 2023 with no luck. Had the hard drive replaced in one of the laptops as well as the motherboard and still didn't work. On telephone with QB support allowing them to enter my computer remotely and after 3 hours the tech asked me to hold on and I waited. After 15 minutes she hung up. Paying for QB  2023 and only able to use it on windows 10!

Oh and tried to install in compatibility mode and that too failed with same error. Again if anyone in this thread has any ideas please help. QB just takes the money!

 

4
4Gal
January 12, 2024

@Hairman 

Do you have QB Desktop 2023 Premier or Enterprise?

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