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bethlloyd01
March 30, 2023
Question

QB Desktop App

  • March 30, 2023
  • 1 reply
  • 0 views

I have a company showing up multiple times in the document management app.  This makes it so much more difficult.  The app is has no help in it.  Please please please go back to being able to scan directly into desktop.  You short cut is such a time suck.  Not only do I have to sometimes scan to 3 companies to get the right one, it only scans one page a time.  Most of my invoices and other support are multiple pages.

 

1 reply

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GebelAlainaM
March 30, 2023

You got me now, @bethlloyd01. I have some troubleshooting steps that will help you sort things out.

 

You'll want to ensure the system is updated to its latest release. Doing this will give you a better experience and fix unusual issues in your QuickBooks Desktop account. 

 

If the issue persists after doing that, I recommend running the Verify and Rebuild tools, this help finds the most common data issues in a company file and fixes them.

 

To verify data:

 

  1. Go to the File menu, and select Utilities.
  2. Choose Verify Data, then tap OK to close all windows. If you see “Your data has failed the integrity check”, you'll need to rebuild your file. If there are no problems with your data, you’re done.

 

If there are problems with your company file, you'll have to rebuild it. Please refer to the steps below:

 

  1. Go to the Files menu and select Utilities.
  2. Choose Rebuild Data, and then click OK.
  3. Tap OK to make a backup to prevent data loss along the process.
  4. Hit OK to continue the rebuild process.

 

For a more detailed step, please go to this article: Verify and Rebuild Data in QuickBooks Desktop.

 

I'll be here if you need anything else. Take care always!

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bethlloyd01Author
March 30, 2023

That did not help.  I am still seeing 3 copies of a company in my apple app.  Really hate this system, and wish we could scan directly into quickbooks like in the past.  The app is a time suck.

 

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Ethel_A12
March 30, 2023

I appreciate you trying the steps provided by my colleague above, @bethlloyd01.

 

Do you mean you can still see three companies from the No Company Open window? If so, you can remove the unused companies by clicking the Edit List button. This way, the company will be hidden but not deleted. Make sure to leave the Company you are currently working for.

 

For future reference, you can read this article for guidance about backing up and restoring backups in QuickBooks: Restore a backup of your company file.

 

Let me know if you need additional assistance in accessing your QuickBooks files. I'm always here to help. Have a great day.

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