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Cory007
May 1, 2025
Question

QB Desktop is unable to send your emails to Outlook in 2025

  • May 1, 2025
  • 1 reply
  • 0 views

Hello, I realize this was a known issue a while ago. The fix was posted here https://quickbooks.intuit.com/learn-support/en-us/help-article/install-products/fix-error-quickbooks-unable-send-email-outlook/L4IzswX2I_US_en_US?uid=ma5ihlla
And since then the fix was released to Outlook. But we are still getting the error a year later.

 

This happened to us last year when I tried to use windows 11. I moved the payroll department back to windows 10 and didnt have any issues. I put them back on windows 11 due to Win10 EOL, with a CLEAN INSTALL not an upgrade. Installed everything normally. I have a user getting this error. Does anyone have a suggestion?

QB 2024 Version 34.0.4014.0

Outlook 365. Version 2503 (Build 18623.20208 Click to run)

Win 11 24H2

 

The user can go to File>>Send Forms>> check mark 1 invoice and send it. Then maybe 10 invoices later it will error. Or it will error faster if they try to send more than one at a time.

1 reply

J
JeraldR
May 1, 2025

Hi, Cory. Since you've already tried the troubleshooting steps in the QuickBooks support article and the problem persists, we believe the issue may not be with QuickBooks. I'll explain more details below and provide a recommended solution for this recurring email-sending problem.
 

If you've completed the troubleshooting steps and the issue persists, the problem likely lies with your Office 365 version rather than QuickBooks. I recommend contacting Microsoft directly about this problem. They will provide you with guidance on how to fix the issue.
 

Moreover, here's a guided resource on how you can email your sales forms or invoices to your customers by sending them individually or as a batch or saving them when you're ready: Email sales forms, invoices, and statements in QuickBooks Desktop.
 

Additionally, if you want to personalize emails for your customers or vendors, check out this guide on creating email templates with custom subject lines: Create custom email templates in QuickBooks Desktop.
 

If you encounter any more difficulties with QuickBooks Desktop's invoice emailing feature, please let me know by replying to this thread. I'm here to offer continued support.

C
Cory007Author
May 1, 2025

Thank you. I will look into this.

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