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EO2021
March 12, 2025
Question

QB Desktop locked out, forcing password change for different user

  • March 12, 2025
  • 1 reply
  • 0 views

This sounds like a complaint, but maybe someone has a solution.  It's on our QB Desktop company file hosting machine ("server").  After updating and closing QBDT, then relaunching, right away I get "locked out", as it demands a password change for user "Admin", before I can do *anything*.

BUT I don't use "Admin" on this "server"... I use a different (nonadmin) login.

I click Cancel, that does nothing... I click anything, nothing happens... I have to End Task the app to "close" it.

What's worse is, we can't get QB opened to launch the Webapp "DBSync", which we need to sync data between QBDT and our CRM.

I can't reach the "Admin" user right now... they are on vacation, in a different country!

This is baffling, and kinda draconian, that Intuit codes this behavior into QBDT.

If there's no workaround, then, how can I submit this as a feature request/bug report?

1 reply

C
Chrea
March 12, 2025

Can you share the screenshot? Click the camera icon on the menu to insert image here.

There are 2 Admin credentials associated with every company file

1. Primary Admin password for Intuit Account (the same password to access CAMPS)

2. Primary Admin password for company file

I
Ivan_G
March 12, 2025

We understand your sentiments regarding your inability to open your QBDT company, EO2021, as it can impact your daily business operations. I'm here to help you resolve this matter.

 

To verify, do you have the details for your admin's password? If so, you can change it if you don't need to enter a username or the username is "Admin" when signing into the company file.

 

Here's how:

 

  1. Open QBDT and select I forgot my password from the login screen.
  2. Choose an email and click Next to receive a token to reset the password.
  3. If you're unable to find your email address from the list, select Don't see your email in the list above? option and follow the on-screen instructions to proceed.
  4. Enter the token from the received email. Please know that email notifications can show up in the spam folders. It's necessary to review it from there if you can't locate the email from your inbox.

 

If the admin password reset does not apply to your situation, it's essential to double-check your login details for any possible typos. You can review this information from the CAMPS page. If the issue persists, use the Automated Password Reset tool to narrow down the result.

 

Once you get the same result after following the procedures above, choose the Search for something else option, type the password, and click Search to contact our experts. Our team has the authorized tools to review your issue, which is crucial in fixing your concern.

 

For more information about handling the password reset process, access this link: Reset your password for QuickBooks Desktop.

 

On the other hand, if you have feature requests or product insights and suggestions, you can send them via the Help menu in QBDT. You can use this article as your reference to send one: Give feedback on QuickBooks products and services.

 

Finally, when you're in the multi-user mode in QuickBooks, some activities can't be initiated simultaneously by multiple users (file in use). When this happens, you can utilize this resource to handle this: Fix locked file errors in QuickBooks Desktop.

 

Should you have more questions about accessing your company file when locked out, hit the Reply button. Our team is always here for you.

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