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the_tile_setters
the_tile_setters
May 15, 2024
Question

QB desktop subscription

  • May 15, 2024
  • 2 replies
  • 0 views

I use QB desktop Premier Plus Contractor Edition 2024

 

Intuit charged my Credit card $949.00 for their Annual Renewal on May 12, 2024. I have changed My whole 

stance on the "Automatic renewal" thing where a company is hooked up with the ability to charge your card without them or the bank notifying you BEFOREHAND. I REALIZE I HAD TO GIVE INITIAL PERMISSION, I'M NOT STUPID. BUT WITH QUICKBOOKS/INTUIT I, LIKE SO MANY OTHERS WAS BASICALLY GIVEN AN ULTIMATUM. CREDIT CARD ON FILE  AND ANNUAL RENEWAL OR NO QUICKBOOKS.

 

I just read an answer from a Quickbooks Team person, here it is:

 

"Let me share some insights about managing your QuickBooks Desktop subscription.

The auto-renewal feature is built to let you focus on your business without disruption while using QuickBooks Desktop. 

You may also choose to purchase a new QuickBooks license at a retail store. However, you'll need to make sure to activate the license and back up your QuickBooks Desktop company file. "

 

The Auto Renewal Feature is "built in to let you focus on your business without disruption while using QuickBooks Desktop. "? Are you kidding me? Does QB actually think that it's users are so stupid and gullible to believe such a condescending, blatant lie??? That is an insult to my intelligence and I'm done. 

Let me up, I've had enough. Here's why...

I don't check my Credit Card balance with my bank every day because this particular Card is one I rarely use

and i'm literally too busy with work to entertain paranoia. You can call it diligent, responsible, whatever. I call it paranoia. So My credit card was charged $949.00 renewal fee and I didn't know it had been and the minimum pmt date came and went and my bank charges me $25.00 late fee. First time I've been late paying any bill in 30 years. And it will probably hit my credit score.  

I went to my Intuit Acct and tried to delete that card and I get the message "DENIED" AND SOMETHING ABOUT i WOULD LOSE MY SUBSCIPTION. 

So that's it? Been a loyal customer of Intuit's for years and they think that forcing me to allow them to access to my  credit card is the way to keep me coming back? lol Not this kid. I'm out.

Hey intuit.... I got free email and a scanner and pen and paper. You just saved me approx $1000.00 ++ a year!! Thank you for showing me your BEST BUSINESS PRACTICES. 

INTUIT, YOU'RE FIRED.

2 replies

4
4Gal
May 15, 2024

You can request the refund within 60 days

https://quickbooks.intuit.com/learn-support/en-us/intuit-refund-requests/how-do-i-request-a-refund-for-my-quickbooks-product/01/434450#M9324

 

Otherwise, you can contact a partner for assistance.

A
Anonymous
May 15, 2024

I can see the urgency of getting this resolved, @the_tile_setters. Allow me to help you get the best assistance for your concern.

 

I know how important it is to get an immediate assistance for this charge to be refunded. I recommend getting in touch with our QuickBooks Desktop support team they'll pull up your account in a secure environment and they can closely examine the issue and conduct further troubleshooting to refund the amount that was charged.

 

To reach them:

 

  1. Open your QuickBooks Desktop account.
  2. Go to Help, then click on QuickBooks Desktop Help/ Contact Us.
  3. Hit on Contact Us.
  4. Put a brief description of your concern, then hit on Continue.
  5. Sign in to your Intuit account then click on Continue and then Continue with my account.
  6. We will send a single-use code. You can enter the code and tap on Continue.
  7. Click on Chat with us or Have us call you to connect with real-time support.

 

For more information on reaching them, you can visit this link: Contact QuickBooks Desktop support.

 

Moreover, you can visit this article for future reference about viewing-only mode if your subscription expires in QuickBooks Desktop: Renew your subscription or use view-only mode in QuickBooks Desktop.

 

I'm all ears to help you out if you need further assistance with managing your QuickBooks Desktop subscription. Feel free to reach out. Stay safe always.

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