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DudleyD
December 13, 2022
Question

QB Online - Limitation of one AR accounts receivable general ledger account

  • December 13, 2022
  • 1 reply
  • 0 views

Can anyone tell me 1) how do I determine where to find the default AR account that was set up in in my QBO?   I have read the incredibly cumbersome 'work around' from Intuit support for the fact that QB cannot easily manage more than one AR account.  This is problematic.  As a federal grantee, we maintain unique revenue and AR accounts , along with Classes, for each of our grants.  I wondered why the previous accountant created JOURNAL ENTRIES, rather than Customer Invoices for recording revenue and now I see why.  This is the easiest way to post to a revenue account without setting up an exhaustive list of products and services AND to get the Invoice into the right AR account.   Is this solution being used by anyone else out there?     

1 reply

G
GlinetteC
December 13, 2022

Hey there, DudleyD. I'll be glad to help you find where default Accounts Receivable can be found in QuickBooks Online.

 

When you first set up your company, QuickBooks generates a default account where your bills and invoices get posted automatically. You can find the AR account by going to the Accounting tab of the left navigation panel, then selecting Chart of accounts.

 

The following article contains additional insight into this: How to group Accounts Receivable or Accounts Payable account types.

 

The Community has your back and is always happy to help. Have a good one.

A
Accounting17230
September 20, 2024

I’m experiencing the same challenge. As a nonprofit with multiple grants and funding sources, I’m puzzled as to why I can’t select the desired A/R account when invoicing. This limitation makes the feature less effective and increases our workload.

Currently, when I bill a customer, QuickBooks Online automatically selects the A/R account, forcing me to create a journal entry to reallocate the amount to the correct account. I wish I had been informed about this limitation before switching from the desktop version.

I’m sure I’m not alone in facing this issue, and I hope Intuit will consider this feedback and work toward a solution.

Thank you for your attention.

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FateCandylaneT
September 20, 2024

I appreciate you sharing your input when selecting a desired Account Receivable account for an invoice entry, Accounting17230. Let me ensure you can deliver your insights directly to our product engineers so they can include your suggestions in future product updates.

 

In QuickBooks Online, maintaining a single A/R account ensures accurate and organized recording of your entries. Since the program generates a default account that automatically assigns to your transactions, the ability to automate your desired A/R account when invoicing is unavailable.

 

For now, you can submit this valuable feedback to them from your online account to help us improve your overall QuickBooks experience. To do that:

 

  1. In your QBO account, go to Settings and select Feedback.
  2. Enter your suggestions and click Next to submit them.

 

I'll also include this guide for more detailed information: How to group Accounts Receivable or Accounts Payable account types in QuickBooks Online.

 

Once everything comes in handy in the future, you can receive and track customer-paid invoices to ensure accurate recording of your sales transactions.

 

If you run into any issues when managing accounts and entries, please know we're here to provide additional help. Feel free to leave them anytime below. Keep safe.

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