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darkangel
September 5, 2024
Question

qb Online losing data

  • September 5, 2024
  • 1 reply
  • 0 views

Hi,

 

Having a problem with QB online losing the data in my purchase description and purchase price in my item details. Only happens with about a third of the items and only those 2 details. I save the info and qb erases those 2 fields and will not let me populate them again. Same thing happens on different computers and across different browsers. Stayed on the phone with intuit for almost 2 hours yesterday and they couldn't figure it out. Any suggestions?

1 reply

R
ReymondO
September 5, 2024

I can see the importance of not losing data on an item's price and description, @darkangel.


Since you've already done a thorough troubleshooting, including spending significant time with our phone support, here are a few suggestions we can explore together:

First, try accessing your account through a private browsing window. This will help us determine if the issue is related to cache problems.

 

You can press these keyboard shortcut keys to access this mode:

 

  • Ctrl+Shift+N for Google Chrome
  • Ctrl+Shift+P for Mozilla Firefox and Microsoft Edge
  • Command+Shift+N for Safari

 

If this works, return to your default browser and clear its cache. If the issue persists, I suggest contacting our QuickBooks Team again for further investigation and resolution.

 

Additionally, you can generate sales reports within the program to get insights into your purchases, sales, and inventory status.

 

If you have any more questions about QuickBooks and the missing information in your item details, feel free to ask. I'm here to help.

D
darkangelAuthor
September 11, 2024

We tried all of this while I was on the phone with customer service for 2 hours the other day. They were stumped and my problems persist. QB is useless to us in this state if it can't keep up with purchase price on the items we buy.

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