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A
Ashalee87
May 3, 2024
Question

QB Online - Tab key stopped moving to next line item

  • May 3, 2024
  • 2 replies
  • 0 views

For the two years I've been using QB online, I've been able to tab over to the next line item. As of this morning, it skips to the "Add Lines" button. I've gone through the community help and tried the incognito option and cleared my browsing history and cache, chatted with someone from support, and tried it in a different browser. Please help me fix this because it's a huge pain. 

 

 

 

    2 replies

    C
    christinaphw
    May 3, 2024

    I am having the same issue as well!!

    A
    Ashalee87Author
    May 3, 2024

    That sucks!!! But I'm glad it's not me specific 😉

     

    The support person I was chatting with said that it worked on her end so idk what's going on! I need it to work 😅

    S
    SirielJeaB
    May 3, 2024

    I hear your sentiments, Ashalee87. I appreciate your troubleshooting efforts in resolving your concern. Let me route you to the appropriate support group.

     

    We always aim for QuickBooks users to perform activities without experiencing any challenges. It would be best to reach out to our Live Support Team again. They have the necessary tools to initiate a screen-sharing session and investigate the underlying cause of why the tab key stopped moving to the next line item.

     

    To contact support:

     

    1. On your QuickBooks Online, click on Help (?).
    2. Click either tab to get started: Assistant or Talk to Human.
    3. Search Contact Us,  then Start a chat with a support expert.

     

    Refer to this article if you want to personalize the data of your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

     

    I'm looking forward to getting this resolved for your efficient QuickBooks task management. Should you have further questions, kindly tap the Reply button below. I'm available around the clock to assist you.

    K
    KathyG7
    May 6, 2024

    I am having the same issue also.  I have always been able to go to next field and then to next line by using the Tab key.  Now after entering the data in the last field of 1st line it skips the next line or row and goes to the "Add Line" button.  I hope that QB gets this corrected as major pain.  If anyone has a fix, I would very much appreciate knowing.

     

    Thank you,

      D
      DC_C
      July 22, 2024

      Did this get resolved?

      It just started happening to me last week Friday. 

      Customer support said it was a known issue but no ETA on a fix 

      S
      ShyMae
      July 22, 2024

      Hello DC_C. I recognize how this issue affected your accustomed routine. I know that tabbing over to the next line item was working for you in the past and significantly helped streamline your workflow. 

       

      Upon checking, the investigation mentioned by my colleague is already closed and resolved. In this case, let's ensure first that your keyboard is working. If the issue persists, let's troubleshoot this together. An accumulated cache and cookies in the system can become outdated or corrupted, leading to unexpected behaviors.

       

      To begin, open your account and create the transaction for which you need to use the tab key, using an incognito window to eliminate the possibility of a webpage issue.

       

      You can do this by using the following keyboard shortcuts:

       

      • Google Chrome and Microsoft Edge: Ctrl+ Shift + N
      • Mozilla Firefox: Ctrl + Shift + P
      • Safari: Command + Option + P
         


      Once the tab key works, return to your regular browser and clear your cache to start afresh. You can also switch to other installed supported browsers, which is a good alternative.

       

      Additionally, you can consider manually clicking the column to proceed with your task.

       

      Moreover, I want to recommend some helpful resources for you to explore. These will assist you in effectively managing your QuickBooks Online account and streamlining the process of creating transactions:

       

       

      You can now use the tab key to navigate between different fields and line items, which can minimize errors and enhance efficiency. Your satisfaction is essential to us, and we want you to have a seamless experience. We're always here to assist and provide the necessary help you need, DC_C.

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