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September 21, 2023
Question

QB Premier Plus 2023 is not going into Multi-User Mode

  • September 21, 2023
  • 1 reply
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I was not able to get into Single User Mode to do some maintenance.  I connected with Intuit Tech support and after 2.5 hours of uninstalling QB Premier Plus Edition 2023, then reinstalling it, we got it into Single User Mode, but now it will not go back to Multi-User Mode.  We have rebuild the database with no errors on it.  Then after all of that, the technician told me it was a known issue and the engineers are working on it.  He added my email address to the case number so I can get updates but nothing has happened yet.  Every time I attempt to go into Multi-User Mode, the entire program just shuts down.  I do not even get an error code.  The tech support said there was nothing else we can do until the engineers fix the issue.  I have a 3 user license and now, we have to schedule and coordinate between the 3 users on when we access QB.  Very frustrating that they are not fixing this issue. 

 

Is anyone else experiencing this and have they figured out a work around?  Perhaps there is something the tech I spoke with did not know?

Thanks!

1 reply

Adrian_A
Adrian_A
September 21, 2023

Hi Login,

 

I appreciate you for contacting our phone support team. I can see the inconvenience this issue has caused you. Rest assured, our engineers are on hand to have this issue a permanent fix.

 

Since you contacted them already, our phone experts will notify you once there's an update. Aside from that, either my colleagues or I will also update this thread once we hear a word from our engineers.

 

 Furthermore, you can check these articles that talk about multi-user mode:

 

 

Leave a comment below if you have additional questions on how to access and use QuickBooks remotely and in multi-user mode.

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