QB rep who can actually do something about Online Payroll Account on Hold

I initially set up my clients QuickBooks Online as well as his payroll in the beginning of March. A couple of days later his payroll account was put on a hold pending additional verification. My client uploaded a copy of his DL that was requested through the portal and waited.
I contacted QB through the help on his account a week later because the hold had not been lifted to find out from the rep Brian that the uploaded file had been corrupted. I am not sure why QB would not have contacted my client to advise this. At any rate, Brian sent an email directly to my client so that he could upload a copy of his DL directly to EMS fraud on 3/31/21. The agent Brian called me, the bookkeeper, to verify that the file had been uploaded and that it would take 3 business days for the hold to be lifted.
I contacted QB again via the help as on April 8th, the hold was still not lifted. I was informed by Jean that issue was escalated. I advised that this was not acceptable as the client has been paying for the payroll service and now I will need to manually file the payroll reports and manually enter in all of additional payroll that has been run outside of QB. (The payroll should have been able to be run completely within QB for the month of March.) I asked to speak with a supervisor and was advised that the individual only has the ability to email supervisors. I insisted that I needed to speak with a supervisor regarding this unresolved situation and was told that one would call me in 5-10min. Needless to say, no one called me back.
Here it is Monday April 12th and my client's payroll is still on hold. I went through the QB help again and spoke with Jackie. She looked into the situation and was only able to tell me that she is escalating the matter and that it will take 3 business days.
This is terrible customer service. The first level QB help is great for the issues that they actually are able to assist with. It is a very poor business practice when there is no way for me to speak directly with someone "higher up" that can better inform me or even resolve this matter.
I have now spent over 3 hours trying to resolve this issue for my client and he is still unable to run payroll at this point.
If QuickBooks truly wanted to provide superior customer service, they would give the ability to actually speak with someone who can address matters that are beyond the first level of support.