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R
ridbidge
September 14, 2023
Question

QB Self Employed mobile app stuck in Session Expired loop

  • September 14, 2023
  • 1 reply
  • 0 views

For the past 3 days I have not been able to sign into the self employed mobile app on my iPhone 12 (current software version). I am able to sign in on my laptop on the web just fine, but I am stuck in this loop on my phone. I MUST get access on my phone. I have disabled the face id login, problem persists. I've signed in through the website and signed out... problem persists, I've gone into my account from my QB Online Accountant login clients screen and then signed out in both the client popup and the QBOA dashboard... problem persists. I've restarted my iPhone several times... problem persists. 

 

FRUSTRATED!!

1 reply

R
RoseJillB
September 14, 2023

This isn’t the kind of experience that we want you to feel in using our products, @ridbidge. 

 

I also acknowledge all the effort you exerted in looking for a way to rectify this one and make sure to get back to business swiftly. Let me turn around your experience by sharing another fix and get you from the loop of the application.

 

Since you’re using a mobile application, there are certain procedures we can take to eliminate app mal-functionality. Thus, we can start by clearing the app data by following the steps below:

 

For iOS:

 

  1. Tap the Menu ☰ and click the Help & Feedback.
  2. Click the Refresh Data.
  3. To confirm, click Refresh.

 

For Android:

 

  1. Select the menu at the top right and choose Settings.
  2. Then select Refresh Data and choose Yes.

 

If the issue persists, you can get in touch with our Technical Support Team. Doing so can let our phone support initiate a screen-sharing and examine your account securely to determine the leading cause of the issue.

 

Keep me posted concerning this matter to ensure that everything has been put into place. I’m always here to help you.

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