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mhurley2020
February 18, 2023
Question

QB Warehouse Manager Won't read the barcode

  • February 18, 2023
  • 2 replies
  • 0 views

I have installed the warehouse manager app and everything is syncing except when i am in the app trying to scan it won't read the barcode.  The TC21 scanner works fine in its test phase, it's that in the app it won't scan the barcode.  I printed the barcodes from QuickBooks so what could be going wrong?  I have spent weeks on the phone with QB with no resolution and it is driving me mad.  Please help! 

2 replies

MariaSoledadG
MariaSoledadG
February 18, 2023

I'll provide some details on how we can fix your issue, mhurley2020.

 

May I know if you are getting a specific error message? Generally, after you've correctly set up your scanner, it should properly work in QuickBooks Desktop. It looks like your scanner is fully supported and compatible with QuickBooks Desktop. You'll have to make sure to download and install the app on a supported mobile barcode scanner.

 

Also, to make sure that everything is in the right place double-check the setup of your barcode scanner. After you've plugged in, you can start setting it up. However, if you're still getting issues when using the manager app, I recommend reaching out to our support team so they can look into this and investigate further. They have the tools to pull up your account securely.

 

Additionally, here's an article that'll further guide you in managing the growth of your business using QBDT: QuickBooks Help Articles. This includes topics about account management, banking, and expenses, to name a few. You can click the + More topics to view additional selections.

 

Keep in touch if you need further assistance with the barcode scanner. I'll be here to help.

M
mhurley2020Author
February 20, 2023

Hello, there is no error and the support team has been less than helpful.  They have me to do the same things over and over again and say its the scanner when its not the scanner since the scanner works outside of quickbooks.  It has been weeks of my time wasted with "support" 

    K
    KG1029
    April 20, 2023

    Have you figured out the issue/resolution?

    K
    KG1029
    April 20, 2023

    Could you please call me with this issue. I am having the same issue and cannot get any resolution from QB support. My office# is [removed] Ask for Kim and if I am not in they have permission to give you my cell.

    Thank you in advance for assisting me.

    A
    angel511
    October 9, 2024

    Hi,

     

    Did you ever get this resolved. I am now in the same boat with no answers? We have Quickbooks enterprise platinum desktop. I am not sure if we need to download another app to make it work. This is like pulling teeth to get the correct answer as to what the problem can be.

    R
    ReymondO
    October 9, 2024

    Hi there, @angel511. 

     

    I've seen that you've posted a similar concern on the other thread. My colleague jeanbiverly already provided a response to your questions about the warehouse manager app. 

    You can check for her reply by clicking this link here: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-tc26/01/1495376#M168001

    If you have any follow-up questions or other QuickBooks-related queries, just post them here again. We'll be happy to help you with any concerns you may have.

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