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lwingo
December 15, 2020
Question

QB Window won't expand

  • December 15, 2020
  • 1 reply
  • 0 views

I can put in password and QB will open.  But only  small segment.  It won't expand and I am unable to do anything else.  Help?

1 reply

IamjuViel
IamjuViel
December 15, 2020

I can help you sort this out, @lwingo.

 

Let's try modifying your QuickBooks DPI settings to make sure that using a high-resolution display is not optimized.

 

Here's how:

  1. Make a right-click on the QuickBooks desktop icon.
  2. Go to Properties.
  3. From the Compatibility tab, select Change high DPI settings.
  4. Select Disable display scaling on high DPI settings.
  5. Choose Apply.
  6. Click OK.

Once completed, you can open QuickBooks and see if the same problem still exists. You can read through this article for more information about the troubleshooting steps: QuickBooks Desktop display issues.

 

I'm just a post away if you have other questions about navigating around QuickBooks. Take care and have a good one!

IamjuViel
IamjuViel
December 17, 2020

I'm here to ensure everything works fine, @becky51.

 

I'm getting back to you regarding the odd behavior you experience while trying to access your QuickBooks company file. Have you tried performing the troubleshooting steps I've shared?

 

Keep us posted here if you have other questions or concerns. I'm always here to lend a hand.

T
tctbsky
October 3, 2023

I am having a similar  problem with QBooks 2021 - but I hear a "blocking" noise from my computer like something is blocking me from maximizing the Qbooks window.  I can't access anything on Qbooks but don't know what's wrong.  I already tried the steps you mentioned. When I open Qbooks I am prompted to enter my password, but can get the screen to open to full screen.

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