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dmc5253
March 11, 2023
Question

qb won't come up

  • March 11, 2023
  • 1 reply
  • 0 views

I cannot get qb to load.  I sign in and all I get are 4 green dots rotating in the middle of a blank screen.  I have tried clicking on NEW, Settings, etc, nothing working.  Help

 

1 reply

Angelyn_T
Angelyn_T
March 11, 2023

Welcome, @dmc5253. I'm here to look into the latency of your QuickBooks Online (QBO) account so you can start managing your data.

 

First, make sure to have a strong internet connection to get a quick response when accessing QuickBooks. Intermittent data can be a factor in this behavior. If not, I recommend logging in to your through an incognito window to isolate the issue.

 

Here are the keyboard shortcuts to save you time: 

 

  • Chrome: Ctrl + Shift + N
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, clear the cache of your original browser to refresh the page. You may also use another supported browser to narrow down the result.

 

If you receive specific error messages, feel free to share the details so we can look into this further.

 

On the other hand, you can browse the topics from this link for more reference while working with QuickBooks in the future: QBO help articles.

 

Notify me in the comment section below if you have follow-up questions while managing your account. I'm always here to help. Have a good one!

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