Skip to main content
rtv2023
Oct 2, 2024 8:04 PM UTC
Solved

QB24 desktop iMac PW won't work anymore

My password to access the company file in QB24 desktop iMac stopped working.

I can open the QB24 application, but the password won't open the company file.

I verified PW in my Apple Keychain to ensure I was using the right one. 

I have used this password for quite some time, did it get corrupted somehow?

I dont know how to reset it because it wants the password in order to change it.

Can some advise what I should do?

MirriamMAnswer
Oct 2, 2024 9:45 PM UTC

I can assist you in accessing your company file, rtv2023.

 

In QuickBooks Desktop for Mac, you have the option to reset your password in order to access your company file. I would be glad to provide guidance on this process.

 

If you're the administrator of the company file, follow these steps:

 

  1. From the Password field, select the lock icon. You’ll see a pop-up menu listing recovery email addresses.
  2. Choose an email address you have access to.
  3. Click OK.
  4. QuickBooks will send you an email that will walk you through creating a new admin password.

 

Once this process is complete, you can log in to your company file using the new password.

 

For further information on resetting a password and understanding how users and passwords function, please refer to these articles:

 

 

Feel free to reach out to me if you have any additional concerns. I'm here to help, rtv2023.

View in thread

8 replies

MirriamMAnswer
Oct 2, 2024 9:45 PM UTC

I can assist you in accessing your company file, rtv2023.

 

In QuickBooks Desktop for Mac, you have the option to reset your password in order to access your company file. I would be glad to provide guidance on this process.

 

If you're the administrator of the company file, follow these steps:

 

  1. From the Password field, select the lock icon. You’ll see a pop-up menu listing recovery email addresses.
  2. Choose an email address you have access to.
  3. Click OK.
  4. QuickBooks will send you an email that will walk you through creating a new admin password.

 

Once this process is complete, you can log in to your company file using the new password.

 

For further information on resetting a password and understanding how users and passwords function, please refer to these articles:

 

 

Feel free to reach out to me if you have any additional concerns. I'm here to help, rtv2023.

rtv2023Author
Oct 3, 2024 1:06 PM UTC

Hello,

Your suggestions did not work for me. After I click the lock a window opens requesting more information, contact info, product number. After I enter the info another window opens saying

"Verification Failed. Make sure the information you provided is the same as that provided when the admin registered Quickbooks".

 

I don't know if the information I provided is exactly the same as when I purchased the product, that was over 5 years ago. I sold the business in 2022 and no longer have access to the business phone or business email address. My company records stop in 2022 when business was sold. I have not accessed this QB file very much since that time. Recently accountant requested some info and when I tried to access the account the PW no longer works.

 

Any other options?

 

 

Chrea
Oct 3, 2024 1:14 PM UTC

@rtv2023 

Which QB Desktop year version did you use?

Terms & ConditionsAccessibility statement