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Judy451
October 14, 2024
Solved

QBD Backup - Intuit Protect

  • October 14, 2024
  • 1 reply
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I am running QBD 2024 Pro.  In backing up the file today, Intuit Protect had a new version, which I installed.  Intuit Protect proceeded to back up my QBD file and everything in my Documents folder.  I cancelled the backup and the error message was that QBD had errors and the balance of the backup was cancelled.  The QBD error was that the file was open and could not be backed up.  How are we to back up a single file without including the entire drive?

Best answer by

It's great to see you back in the Community forum, Judy. I recognize the changes to the backup process in QuickBooks Desktop (QBDT) may be concerning. I'm here to help you disable the backup process and guide you on how to manually back up your company file.

 

First, let's make sure that both QuickBooks and Intuit Data Protect are updated before proceeding with the steps. If they aren't, you can follow these instructions:

 

  1. To update your QuickBooks, go to: Update QuickBooks Desktop to the latest release.
  2. To update your Intuit Data Protect, visit: Update Intuit Data Protect.

 

Once you've checked or updated your program, we can proceed with the process. Please follow the steps below to disable it.

 

  1. Find the Intuit Data Protect (IDP) icon (green padlock) in the Windows System Tray (typically located at the bottom right of the screen).
  2. Right-click the IDP icon, then select About Intuit Data Protect.
  3. The About Intuit Data Protect window opens. Press CTRL+F2 simultaneously to open the IDP Diagnostic tool.
  4. Click Log out.

 

Meanwhile, you can refer to this article for further assistance on successfully backing up your company file manually: Back up your QuickBooks Desktop company file.

 

Additionally, you can refer to this article for answers to common questions about Intuit Data Protect: Intuit Data Protect FAQs.


You're always welcome to post in the Community space if you have other concerns regarding Intuit Data Protect. We're always ready to assist you anytime.

1 reply

S
Sherrie_F
October 14, 2024

Thank you for bringing this matter to us, Judy. I've got a way to back up your file without including the entire drive, and I'm here to help you achieve that.

 

First, please ensure no other users are accessing the file and the necessary updates for QuickBooks are installed so it can be backed up without including unnecessary data from the entire drive.

 

Moreover, if you haven't, consider backing up your files and folders manually. This can help you store copies of your files in various locations, such as external drives or cloud storage, reducing the risk of data loss from a single point.

 

Here's how:

 

  1. Right-click the Intuit Data Protect icon and select Open Intuit Data Protect. The icon looks like a green padlock on the Windows toolbar.
  2. Select Back up now.
  3. Choose the files and folders to back up and select Continue.
  4. Tap Backup now. You’ll see a message that says the backup is successful.
  5. Click OK.

 

In case you still encounter any errors, you have to ensure:

 

  1. The Windows firewall isn’t blocking Intuit Data Protect
  2. BuEngHost.exe isn’t running as a Windows user
  3. QuickBooks Desktop and Intuit Data Protect are up-to-date
  4. Use the Intuit Data Protect Diagnostic tool
  5. Free up space in Intuit Data Protect

 

On the other hand, you may want to consider checking this article to modify the backup settings of your IDP. This will enable you to add or remove files in your backup as well as customize your email notification preferences: Change Intuit Data Protect Backup Settings, or view Status and History.

 

Additionally, I'll be dropping this article that can help you free up backup space in Intuit Data Protect in case you’ve reached your storage limit: Free up space in Intuit Data Protect.

 

I'm genuinely here to help you, and it's been a great pleasure to support you through this important process. Ensuring your data is safe and secure is my top priority, and together, we can create a backup strategy that fits your needs perfectly.  

J
Judy451Author
October 14, 2024

Thank you, Sherrie, for your reply.  First of all, I do not have Intuit Protect installed as a separate program.  And there does not seem to be a way to manually backup my database within the parameters given by IP withing the QBD program.  I usually prefer to backup my files manually, so instructions on how to go about that would be helpful.  There has been, before the current updates, a way to manually backup the file to the location of my choosing, but it seems to have been replaced by Intuit Protect.  Is there a way to get around IP and just do a normal backup?

 

A
Anonymous
Answer
October 14, 2024

It's great to see you back in the Community forum, Judy. I recognize the changes to the backup process in QuickBooks Desktop (QBDT) may be concerning. I'm here to help you disable the backup process and guide you on how to manually back up your company file.

 

First, let's make sure that both QuickBooks and Intuit Data Protect are updated before proceeding with the steps. If they aren't, you can follow these instructions:

 

  1. To update your QuickBooks, go to: Update QuickBooks Desktop to the latest release.
  2. To update your Intuit Data Protect, visit: Update Intuit Data Protect.

 

Once you've checked or updated your program, we can proceed with the process. Please follow the steps below to disable it.

 

  1. Find the Intuit Data Protect (IDP) icon (green padlock) in the Windows System Tray (typically located at the bottom right of the screen).
  2. Right-click the IDP icon, then select About Intuit Data Protect.
  3. The About Intuit Data Protect window opens. Press CTRL+F2 simultaneously to open the IDP Diagnostic tool.
  4. Click Log out.

 

Meanwhile, you can refer to this article for further assistance on successfully backing up your company file manually: Back up your QuickBooks Desktop company file.

 

Additionally, you can refer to this article for answers to common questions about Intuit Data Protect: Intuit Data Protect FAQs.


You're always welcome to post in the Community space if you have other concerns regarding Intuit Data Protect. We're always ready to assist you anytime.

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