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Ivan Cheng
October 12, 2023
Question

QBO Advanced Search is not working

  • October 12, 2023
  • 3 replies
  • 0 views
 

Hi there,

 

Please see attached screenshot.

 

QBO Advanced Search is not working, didn't load anything. What's problem? Can anyone help this?

 

Had a terrible experience with QBO!

 

3 replies

C
Carneil_C
October 12, 2023

Let's figure out the cause of the advanced search feature issue and fix it to keep you going with your task, Ivan.

 

One possible reason is that you have accumulated too much historical data from your browser. It causes discrepancies that affect the view and performance of your QuickBooks. It might be why it's not working on your end. 

 

To verify, you can open your QuickBooks Online account on an incognito window to help us determine if this is a browser-related issue. Feel free to use either of these keyboard shortcuts: 

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Shift + Ctrl + P
  • Microsoft Edge: Ctrl + Shift + N

 

Then, try to search for transactions again, but you can add filters this time. If it works, you can return to your original browser and clear its cache to start fresh. You can also use another supported, up-to-date browser to narrow down the results.

 

 If you need to find transactions in a register, see this handy article: Find, review, and edit transactions in account registers in QuickBooks Online.

 

Click the Reply button if you need more help finding your transactions. I'll get back here as soon as possible to help you again. Thanks for dropping by, and take care always.

G
glorietta
October 12, 2023

I have the same issue. I have already followed the instructions to clear cache and cookies. I have tried with different browsers. Still not working.

R
rioricoco1979
October 12, 2023

I am having the same issue on multiple computers.  Advanced search is not working

 

A
AN34
October 12, 2023

I have the same problem while trying to search for transactions. It doesn't work these days. Another functions still running well

C
Carneil_C
October 12, 2023

This isn't the experience we want you to have, @AN34.

 

Have you tried performing the troubleshooting steps I've provided above? If you're done, but the advanced search feature still isn't working, I recommend contacting our QuickBooks Online Support Team. They can investigate this issue further to find a possible root cause and find a resolution. They can also create a case ticket for this if needed.

 

Here's how you can reach out to them:

 

  1. Go to Help (?).
  2. From the Search tab, click Contact Us.
  3. Please enter your question and select Continue.
  4. Review and Select from the following: Ask the community, Have us call you, or Chat with us.

 

For future reference, I'll add this helpful article to help you find transactions in your account registers so you can review and modify them: Find, review, and edit transactions in account registers in QuickBooks Online.

 

Let me know how else I can help you with QuickBooks-related concerns by commenting below. I'm more than willing to help. Keep safe.

I
Ivan ChengAuthor
October 13, 2023

 

Today, the Advanced Search Function can be used as usual. I don't know why.

 

Before posting this issue, I tried clearing the cache and history, changing browsers, opening in an incognito window, and even restarting the computer, but nothing worked.

B
balancedbookkeepingri
December 28, 2023

Why Why Why would you change this?  It's bad enough I have to keep clicking "switch to classic view", now I can't easily find my transactions that I JUST worked on.  The search bar stinks.  The magnifying glass that was tucked between the "my experts" and "help" is gone.  No one at QB's knows what I'm talking about.

 

Why keep raising your prices and changing to a less adequate product!!!!!!

    C
    Carneil_C
    December 28, 2023

    I hear you, @balancedbookkeepingri.

     

    Let's work together to sort this issue with the magnifying glass you're looking for in QuickBooks Online.

     

    Beforehand, I'd like to ask for some details to help me get on the same page. Is this the magnifying glass you mean that is tucked between the My Experts and Help menu?

     

    If so, please know that we're constantly improving to enhance our customer's experience with program features while using QuickBooks. The features might have changed, but it still works the same.

     

    You can still send this suggestion to our Product Developers so they might consider this in future enhancements. Here's how:

     

    1. Click the Gear icon and choose Feedback.
    2. Enter your feedback Suggestion.
    3. Press Next.

     

    Furthermore, you can track the progress of your feature request in our Feedback forum.

     

    Also, this guide can help you to find transactions in your account registers if you want to modify them:  Find, review, and edit transactions in account registers in QuickBooks Online.

     

    Please let me know if you still need help with any QuickBooks Online-related tasks, such as the navigation. I'll do everything I can to help here in the Community.

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