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jmfocus
February 9, 2024
Question

QBO and Maichimp integration

  • February 9, 2024
  • 1 reply
  • 0 views

I'm encountering an issue with the QBO-Mailchimp connection. The automatic syncing of customers from QBO to Mailchimp isn't functioning as expected. Despite reaching out to QBO support, I was directed to Mailchimp for assistance. Currently, I'm awaiting assistance from a Mailchimp chat representative who is checking their tools for a solution. Are others facing similar problems with this integration? If there is an internal problem that the engineers are working on. Support doesn't appear to know...

1 reply

IrishNinoJ
February 9, 2024

Welcome to the Community, jmfocus. I'm here to ensure you can sync your customers from QBO to Mailchimp.

 

To better help you, can you tell me more about your issue you've encountered? Did you receive any error message? Any additional information will greatly appreciate.

 

While waiting for assistance from Mailchimp, let's take some troubleshooting steps to help isolate and fix the issue. We can disconnect and reconnect the app.

 

If you've connected Mailchimp using a connector in QBO, here's how to do it:

 

  1. Go to Apps, select My apps and search for Mailchimp.
  2. Select the Action dropdown arrow, then select Disconnect.
  3. Complete the short questionnaire.
  4. Select Disconnect.
  5. Find the Mailchimp app again on the Apps page.
  6. Select the app and click on Opt-in now.
  7. Follow the on-screen instructions.

 

On the other hand, if you're working in Mailchimp, you can follow this article: Disconnect QuickBooks Online.

 

In addition, here's an article that'll help you transfer app ownership in QBO.

 

If you have further questions or clarification about integration or other related concerns in QBO, feel free to reply to this thread. The Community is open 24/7.

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