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E
ewilson47
July 24, 2024
Question

QBO Checking Missing Money

  • July 24, 2024
  • 1 reply
  • 0 views

I use CBO checking and I had a large deposit yesterday and I did my normal payments and transfers and when I tried to make a payment it said I did not have enough money in there. Struck me as odd seeing I just had that larger deposit and I knew I had at least another 1300. I go login and sure enough I have four dollars in my account. I called QuickBooks today which they contacted Banke and they're like "yeah that's weird it's just missing, We'll get back to you in two days tops". I have bills that are on auto pay that are going to bounce now because they can't tell me where $1300 went of mine. This is the second issue I've had with QuickBooks checking it's kind of crazy that the  happens!  

Furthermore I've read countless people saying that green Dot has mysteriously just took their money without any notice and it's just missing. I'm strongly suggesting to anyone to go to another bank, I will most likely switch as well, which sucks because this is really nice having everything hooked up together but I can't just have money of mine vanishing without an issue or my account closed for no reason like I did last time!

    1 reply

    A
    AdonL
    July 24, 2024

    We recognize how essential your money is and the value of every penny, ewilson47. I see how time-consuming it can be to experience challenges handling your QuickBooks Checking account. Let me provide details about this.

     

    On average, it takes about three business days to move money into your account because of verification steps and processing times required by banks to ensure the security and accuracy of the transaction.

     

    If the payment hasn't been deposited within the expected timeframe, you can contact Greendot Bank via the phone number printed on the back of your card and identify the cause of the issue. However, if the fund was deposited to your account and was gone mysteriously, I strongly suggest contacting our Merchant Services Support.

     

    I see you've already called support, but here in the Community, we can't discuss any money movement concerns to protect and secure your data. Thus, contacting our support again is the best way to resolve this matter.

     

    Here's how to contact our Payments Support through QuickBooks Online (QBO):

     

    1. Sign in to your QBO account.
    2. Click Help at the top right corner of the page.
    3. Select Contact Us.
    4. Enter your specific concern, then select Let's Talk.
    5. Choose a way to connect with us:
    • Start a Chat to start a chat session
    • Get a Callback from the next available expert

     

    For more information about using your QuickBooks Checking account, how much you can transfer, and more, check out this article: Learn more about QuickBooks Checking. 

     

    Finally, I'm adding this resource about recording payments you've received from customers: Record invoice payments in QuickBooks Online.

     

    Please feel free to post here again if you have further questions about managing your QuickBooks Checking account. We're always here to help you out. Stay safe

    E
    ewilson47Author
    July 24, 2024

    Dude you do not understand what is going on, I have a QuickBooks checking account my money was deposited I have been using it for about a year now, however when I should have well over $1300 in my account last night all of a sudden I have four dollars in my account and I called QuickBooks support and they called Greendot and nobody can tell me why $1300 are missing from my account just poof, gone.  And nobody can tell me why!

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