Skip to main content
A
ametz1201
February 9, 2024
Question

QBO customer service hours

  • February 9, 2024
  • 3 replies
  • 0 views

What are QBO customer service hours to talk to someone over the phone and so screen share?  Are they available on the weekends?  I need to go over some things and its hard for me to do that when working during the day because of people coming in and out of my office.

Thank you.

3 replies

R
RoseJillB
February 9, 2024

Thank you for posting to the Community, @ametz1201. I’d be happy to share you with our support hours in QuickBooks Online (QBO).

 

Before anything else, do you have any specific concerns about QuickBooks? I can be of assistance to it if you can lay them out here. Moreover, our support is available on the following schedules: For Plus, Essentials, and Simple Start they will be available during M-F 6 AM to 6 PM PT, and Saturday from 6 AM to 3 PM PT. QuickBooks Advanced supports are available any time, on any day.

 

On the other hand, you can utilize various financial reports to get a snapshot of your business's financial growth. I also added a resource where you can refer to the complete guidelines for customizing it:

 

 

You’re always welcome to post your queries here for assistance. Just don’t hesitate to click the Reply button to post them here. Take care!

A
ametz1201Author
February 9, 2024

Ok, thank you.  I will be calling tomorrow morning 

A
ametz1201Author
February 10, 2024

I guess QB customer service isn't open on Saturdays....been trying to call and saying they are closed.  I really wanted to take care of this on the weekend not during the week because of people walking in during the day.

S
SheandL
November 23, 2024

We truly understand how crucial it is for you to have quick access to our support team whenever you encounter issues with QuickBooks, @aron4. Allow me to share some valuable information about this. 

 

Please be aware that our support hours vary by product. For QuickBooks Pro and Basic, Enhanced, or Standard payroll services, our customer care team is available Monday through Friday from 6 AM to 6 PM PT. However, if you are a QuickBooks Enterprise or Assisted Payroll user, you can contact us any time, any day of the week for assistance.

 

If you would like more detailed information about our support hours for QuickBooks products, please visit our article: Get help with QuickBooks products and services

 

For a concise introduction to enhancing your business workflow and financial reporting in QuickBooks, read this insightful article: Run a report.

 

It's our duty to ensure that you can seamlessly use our product, @aron4. Don't hesitate to reach out to this forum if you have further questions about contacting our support team. 

C
creamery
January 7, 2025

I have been calling (during open hours) for about 2 weeks as I am being double billed, and they say call back when we are open.

S
ShangY
January 7, 2025

Thank you for reaching out and sharing your concerns, @creamery. I appreciate your patience as we navigate this situation together. I understand how frustrating it must be to have been unable to contact our customer service for two weeks, and I acknowledge the impact this has had on you. I want to assure you that I’m here to help you connect with our support team so you can get the assistance you need. I’ll provide you with the necessary steps and our business hours to make this process easier.

Before we move forward, could you please share the steps you've taken to contact our support team? We offer three convenient ways to reach our support team. Let me walk you through each option.

 

  1. Open your QuickBooks account and select the Help (?) icon.
  2. Enter the keyword of your concern in the Search section and click on Contact Us.
  3. Choose your preferred method of communication:

 

  • Get a Callback from the next available support
  • Chat with a live expert.

 

Here are our support hours for QuickBooks Online:
 

  • For our Solopreneur, Simple Start, Essentials, and Plus plans, we're here to help from Monday to Friday, 6 AM to 6 PM PT, and on Saturdays from 6 AM to 3 PM PT.
  • If you're using the Advanced plan, you can reach us anytime, any day!

 

In addition to this, I would like to share an article that will guide you through the process of closing your previous fiscal year and preparing for the new one in QuickBooks Online: Year-End Guide for QuickBooks Online. It offers step-by-step instructions and best practices to ensure a smooth transition and accurate financial reporting.

 

Please remember that you can reach out to us anytime with any questions or concerns related to QuickBooks. My team and I are available 24/7, and our goal is to provide you with the best solutions to meet your needs. Wishing you a great day ahead!

Terms & ConditionsAccessibility statement