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HVAC113
January 8, 2024
Question

QBO does not allow me to use app

  • January 8, 2024
  • 1 reply
  • 0 views

QBO app on andriod wont let me use the app. I sign in and it tells me "for the job im doing use the web browser" but using the browser on phone is to diffucult for writing bills and navigating the account. How can we resolve this so my company andriod users can use the app and write bills on the app. This has created undue stress on other staff as they must write bills outside of normal operating hours while communicating with the employee who was unable to use the app.

1 reply

S
SheandL
January 8, 2024

Let me bring light to your concern, @HVAC113.

 

I understand that using the QuickBooks app can significantly improve your business productivity. If you need help signing into the app, it could be due to the unavailability of the feature you are trying to access. Please note that some functionalities may only be available on the QuickBooks Online platform, not the app. Therefore, you may need to access them through a web browser instead.

 

You can check this article to know what features are present for android: Compare mobile app features.

 

I can see the importance of signing in to your account and writing bills on the app. Since this functionality is currently unavailable, I recommend sending a request to our engineering team so they can consider adding this to future updates. To do so, here's how:

 

  1. Select the Gear icon, then choose Feedback.
  2.  Enter your comments or product suggestions.
  3.  Select Next to submit.

 

You can also visit this article to learn how to review your downloaded bank and credit card transactions while using the app: Categorize online bank transactions in QuickBooks Online.

 

You can always get back to us if you have further concerns while signing in to the QBO app. We'll always be here, ready to help.

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