Question

QBO for Educators/Students

Forum|Forum|4 years ago
March 8, 2022
5 replies
0 views

First, let me say that QuickBooks has absolutely horrendous customer service. For one of the top-used software platforms, this is appalling!

We teach Quickbooks Online for Accountants using the curriculum with the same name published through Cengage. Last fall, we were able to easily help students sign up for a free QBO account to complete their coursework. We are just starting our new students and now are unable to do the same. Between myself, students and parents, we have spent well over 40 hours, collectively, trying to solve what appears to be an unsolvable problem.

The website: https://www.intuit.com/ca/partners/education-program/registration/student-quickbooks-online/, which we have always used to register students, only lists Canadian schools now. Clicking on the top right drop-down menu to select United States directs us to https://www.intuit.com/partners/education-program/, which is zero help.

I already have my institution email tied to QBO for Accountants, and when I try to use it to set up the new Educator Portal, I am obviously unable to because it is already in use. The only "semi-helpful" information I can find is that I need to first set up Educator Portal, then send invitations to each of my students, rather than the students registering independently as was done in the past.

1- All Intuit/QuickBooks chat supports regretfully inform me that they don't offer support for the educator accounts and point me in the direction of this website: https://www.intuit.com/partners/education-program/support/#student

2- Support for Education does not provide a phone number or chat support in any way. (However, I was able to contact the Canadian helpline for Educators, was given a number that supposedly took me to the U.S. support for educators, but was simply QuickBooks Online support who told me they were unable to help with the educator/student information.

3- We have been prompted to send an email to support that goes unanswered

4- Any and all websites with HELPFUL information is Canadian-based, and does not have the resources needed for U.S. customers.

This post is my last-ditch effort to try and generate some kind of help from Intuit QuickBooks.

QuickBooks Online

C

ChristineJoieR

Hello there, @angelah2022. I can share some important information about QuickBooks Support.

You can find answers and information for both QuickBooks Online and QuickBooks Desktop in the form of articles, tutorials, videos, and more by clicking this link: https://www.intuit.com/partners/education-program/support/# student
Scroll down a bit, then hit the Get support button or Education Program questions box if you still need additional assistance.

See the screenshot below for your reference:

In QuickBooks, we're unable to disclose important information such as a phone number. However, you can go to this page.

Scroll down to the bottom, then click the Contact us button.
Select you location
Make sure to choose the correct product that you are currently using.
Hit Continue.
log in your account and click Sign in Button.

See this photo for your guide:

You can also use this link to submit us your questions directly in the Community. Simply select the option to Ask the Community.

If necessary, use an incognito or private browser to to help your browser work seamlessly.

Hit Reply button if you need further assistance. I make sure everything is clear for you.

A

angelah2022Author

Your QuickBooks Online support has told us numerous times now that they do not support Educator Portal. The information you gave me did not directly me to support for Educator Portal.

G

gabi redey

i am a student, i tried to create a student account that links to my text book with quick books, i think something went wrong because now i have a real account and have no way of getting my free student trial needed back. when i use their support center they directed me to this website and i have no clue where to go, please help!

Candice C

Good evening, @gabi redey.

Thanks for joining in on this thread. I'd be more than happy to direct you in the right direction so you're able to get a free student trial account with QuickBooks Online.

Since you've accidentally created a real account, I suggest canceling it before going forward. Here's how:

Go to the Gear icon in the top right-hand corner of your QuickBooks Online account.
Choose Account and settings.
Select the Billing & Subscription tab.
Tap Cancel subscription or cancel online.
Follow the rest of the on-screen steps.

After canceling, you can contact our Intuit Education support to help you set up your free student trial account.

This should do the trick. Don't hesitate to come back if you have any other concerns. Take care!

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AccountingTeacher2019

My students and I have been experiencing the same issue. I have used the web portal for several semesters, but this issue with student registration started in June of 2022. We located a working link in June (www.intuit.com/solutions/job-readiness-education/products/quickbooks/student-qbo-signup), but now this link also leads to the educator registration page. I could hear the frustration in my students' voices as I conducted a virtual class this evening, which only heightened my anxiety. So far, none of the expert advice has worked. This evening I chatted with an expert who suggested I contact sales support for a resolution. It appears that only Canadian students can register but not students from the USA. You would think that Intuit would have this problem fixed by now, considering the amount of communication surrounding the issue :(

D

dbscs

I am having the same issue except Quickbooks is listing my personal phone number somewhere on their site as the Quickbooks Support number. No one seems to be able to figure it out and/or fix it. Spend hours on the phone with no help and then they will send you to an email that will also not be able to do anything.

A

acdamerica

I've had the same frustrating experience.

Last fall they had a contact phone number that would call you back but it seems they've since taken that down.

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