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micoweb
February 21, 2023
Question

QBO (global) Advanced settings

  • February 21, 2023
  • 1 reply
  • 0 views

Recent update to QBO (global edition) has removed Advanced settings (plus two others) from the normal Account & Settings menu. So, my client & I are now unable to change critical features like - language, closing date, etc. Currently, the co. file is "locked" in Spanish. We have 3 Spanish (only) speaking users + one bi-lingual + 3 English (only) speaking users. We've never had a problem previously, switching language and, setting closing dates. So, Intuit QBO Design Team - please tell us where you've moved these critical features to; or is this a new feature related to the user permission?

1 reply

C
CharleneMaeF
February 21, 2023

I know how important it is to use the other features in QuickBooks Online, micoweb.

 

As of now, we have an ongoing investigation about the options that are missing on the Account and Settings page when the language is changed. I'd recommend contacting our QuickBooks Support Team to ensure you'll be added as one of the affected users. Rest assured that you'll be notified once this issue is resolved.

 

Here's how: 

 

  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your concern in the Type something field, then click the send icon.
  4. Click on I still need a human.
  5. Select Get help from a human.
  6. You can either select Chat with us or Have us call you.

 

Additionally, I've added this article that'll help add, manage, or delete user profiles in QuickBooks Online: User Access.

 

Please ping me on this thread if you need assistance in tracking your other QuickBooks transactions. This way, I can provide accurate steps.

M
micowebAuthor
February 22, 2023

Thanks Charlene for your quick reply, that unfortunately doesn't solve the problem (that's never been a problem before!). I'll follow your suggestion and, I note that I've just received a follow-up email suggesting another route to contact QB Team.

Mike, Certified QB ProAdvisor (QBDT & QBO) 

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