QBO has been extremely slow/unresponsive since 10/6/22 for the whole company. Different locations, different internet providers. Cannot get work done. Any solutions?

Welcome to the Community, centerfortherapy. I appreciate your detailed information.

I've reviewed our ongoing/solved investigations and can confirm there's currently no reports of QuickBooks running slow or appearing unresponsive.

Since you're encountering unresponsive pages and slow loading times, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if you're able to load pages properly.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If you're able to use QuickBooks without encountering slow speeds and unresponsive pages while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event it continues occurring while you're browsing in incognito mode, you'll initially want to try switching to another browsing application.

Here's a list of supported browsers:

• Google Chrome - version 78 or newer
• Mozilla Firefox - version 76 or newer
• Microsoft Edge - version 75 or newer
• Samsung - version 10 or newer
• Opera - version 68 or newer
• Safari - version 12 or newer (Mac only)

You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements

Please don't hesitate to send a reply if there's any questions. Have a lovely day!

I am having the same issues.  I have cleared my browser cache and cookies and it did not help. Workflow is at a crawl.  I work in a very fast paced office and this is hindering my ability to complete necessary daily tasks.  Every "help" article is the same and nothing changes with the "fixes" that are recommended.

I can attest that we have been experiencing the exact same issues in the same timeframe.  Nothing helps and I have gone through all the steps suggested.  Except that I am unable to contact support because I encounter and "Oops! We are having difficulties now and are working to resolve them."  Looking for any support or advice as it has been a tremendously trying week.