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H
heldien
April 29, 2025
Question

QBO Invoice Calculation Errors

  • April 29, 2025
  • 1 reply
  • 0 views

Hello all, 7 days ago we discovered that QBO was not calculating a standard T&M invoice correctly. We use QBTime to log billable hours, which are then imported to QBO and billed at the defined billable rates for each Service Item. We noticed that the when QBO was calculating one such invoice this month, the billable rate x the billable hours were off on several invoice line items (QBO was adding an extra few cents to several line items-but not all). For example, if a Jr Consultant was billable at $139.39/hr and that resource worked 12 hours = the total for that line item on the invoice should have been $1,672.68 but the QBO invoice showed $1,672.72 (off by 4 cents). This was the case for several other line items on the invoice but not all. We noticed this same issue on other invoices as well this billing cycle. We notified QBO and a ticket was escalated to their engineering team but no updates in 7 days and each time we call they say they have no updates as to resolution. This seems to be a pretty big issue and we have not dug into it to see how far back this goes. Anyone else experiencing this issue?

1 reply

J
JamaicaA
April 29, 2025

Accurate billing is critical for maintaining trust and transparency, so I recognize where you're coming from, heldien. Let me direct you to our representatives for updates.

 

You're correct that the total amount for 12 hrs. worked by your Jr. Consultant is $1,672.68. Since it's off by 4 cents, consider reviewing the invoice for any additional charges or adjustments like taxes that may have been applied. I'm adding some snippets below:

 

Additionally, I recommend contacting our live experts for further investigation. They're equipped with the necessary tools to access your account securely and share updates regarding your ticket. Rest assured that our specialists are ready and willing to assist you in resolving this matter.

 

Here's how:

 

  1. Go to the Help icon on the top menu.
  2. Select the Search tab and enter your concern. For instance, enter help.
  3. Click the Contact Us button and choose between Chat or Callback to connect with us.

To contact us at your convenience, refer to this article for our support hours: Get help with QuickBooks products and services.

 

Once settled, you can create and send customer statements to remind them about their upcoming deadlines and receive your receivables on time.

 

Moreover, register your revenues in the system to monitor the business finances: Record invoice payments in QuickBooks Online.

 

We're committed to helping you correct the billable time calculation on your invoices. Reply below, and I'll promptly provide the assistance you need.

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