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May 20, 2024
Question

QBO not working

  • May 20, 2024
  • 1 reply
  • 0 views

QBO is not working, drop downs do not work, chart of accounts not working, search bar not working. Has anyone heard from QB about resolving this issue? It looks like other users are also having issues today. 5.20.24

1 reply

May 20, 2024

I'll ensure that you're able to get these functions back in QuickBooks Online (QBO), @iam337537.

 

The problem you're encountering with the drop-down list, Chart of accounts, and search bar might be due to corrupted cache files in your browser.

 

Let's try some basic troubleshooting steps to identify the issue. Begin by opening your QBO account in a private or incognito window using these keyboard shortcuts:

 

  • Ctrl+ Shift + N for Google Chrome
  • Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
  • Command + Shift + N for Safari

 

If it fixes the issue, return to your default search engine and clear its cache. Clearing it will refresh the system so you can work with a clean slate. Alternatively, you can use other compatible browsers to help rectify the issue.

 

For additional reference when working with your task in QuickBooks, check these following resources:

 

 

Whenever you require further assistance working with QuickBooks, please let me know by adding a reply below. I'll always be here to back you up.