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LorriTES
July 6, 2020
Solved

QBO Plus; how do I clear thousands of unbilled expenses? When using "managebillableexpenses" I get error message "The account you are trying to use has been deleted"

  • July 6, 2020
  • 4 replies
  • 0 views
Original commenter did not share additional details
Best answer by IamjuViel

Let me share additional information, @LorriTES.

 

The error message you're getting means that your account has been marked as inactive. This can be resolved by reactivating the account from the Chart of Accounts.

 

Here's how to make an inactive account active again:

  1. On the left panel, click Transactions.
  2. Select Chart of Accounts.
  3. Above the Action column, click the Settings option.
  4. Put a check mark in the Include inactive box. 
  5. Look for the inactive account, and click Make active. 

     

Also, if you have a lot of unbilled expenses, and you want to remove them, just go to your Dashboard.  On the top of your screen where the URL is, remove "homepage", and put this in your URL after "/app/"  managebillableexpense. So your URL will say: c__.qbo.intuit.com/app/managebillableexpense. 

 

If the issue persists, I'd recommend contacting our Customer Care team.

 

Here's how:

  1. Go to the Help icon.
  2. Click on the Contact Us button.
  3. Enter brief info about your concern.
  4. Tick on the Let's talk button. 
  5. Lastly, select the Get a callback button to arrange a call from them.

You may find these articles helpful:

You can always drop by again here in Community if you have other questions when dealing with billable expenses. Know I'm always here to help you in.

4 replies

Rustler
Rustler
July 6, 2020

The only way I know is to add them to an invoice, save, then delete the invoice

    L
    LorriTESAuthor
    July 7, 2020

    Thank you for taking the time to respond Rustler.  Unfortunately with thousands of unbilled items (68 pages worth) and deleted or inactive customers it would take weeks to process them all manually.  Hopefully there is a better option out there somewhere!  

    IamjuViel
    IamjuVielAnswer
    July 7, 2020

    Let me share additional information, @LorriTES.

     

    The error message you're getting means that your account has been marked as inactive. This can be resolved by reactivating the account from the Chart of Accounts.

     

    Here's how to make an inactive account active again:

    1. On the left panel, click Transactions.
    2. Select Chart of Accounts.
    3. Above the Action column, click the Settings option.
    4. Put a check mark in the Include inactive box. 
    5. Look for the inactive account, and click Make active. 

       

    Also, if you have a lot of unbilled expenses, and you want to remove them, just go to your Dashboard.  On the top of your screen where the URL is, remove "homepage", and put this in your URL after "/app/"  managebillableexpense. So your URL will say: c__.qbo.intuit.com/app/managebillableexpense. 

     

    If the issue persists, I'd recommend contacting our Customer Care team.

     

    Here's how:

    1. Go to the Help icon.
    2. Click on the Contact Us button.
    3. Enter brief info about your concern.
    4. Tick on the Let's talk button. 
    5. Lastly, select the Get a callback button to arrange a call from them.

    You may find these articles helpful:

    You can always drop by again here in Community if you have other questions when dealing with billable expenses. Know I'm always here to help you in.

      L
      LorriTESAuthor
      July 7, 2020

      Thank you IamjuViel.  Unfortunately (again), I don't know which account is inactive (and there are many) and holding up the managebillableexpenses...  I'll keep plugging along.

      L
      LorriTESAuthor
      July 9, 2020

      I did go in and reactivate all (many) inactive accounts and ran managebillableexpenses again with success.  Now to go back and deactivate all the accounts.  :)  I would like to share in the prevalent sentiment that QBO is not intuitive, nor user friendly!  If, while running managebillableexpenses the system was able to produce an error message that a deactived (G/L account) was holding up the process, the system should also produce the name/number/identifier of the account(s) w/o too much difficulty!  Now I'm off to find the workaround to the new "schedule payment" and absence of "make payment".  Thanks again!

        N
        nmc2
        February 17, 2022

        The intuit.managebillingexpenses does not seem to work in Quckbooks Online Advanced.  I changed my browser, any suggestions. 

        Angelyn_T
        Angelyn_T
        February 17, 2022

        Hi there, @nmc2.

         

        Managing billable expenses is available in QuickBooks Online (QBO) Plus and Advanced. Therefore, you should be able to track your billable entries in your QBO account. If I may ask, may I know the specific error message you're getting when trying to manage your billable expenses? This way, we can look into the issue further and check for any ongoing investigations.

         

        For now, aside from changing your browser, you can try opening QuickBooks through a private window to narrow down the result. In most cases, unusual behavior while working with QuickBooks happens due to the stocked cache on the regular browser you're using. 

         

        To save you time, use either of these keyboard shortcuts:

         

        • Google Chrome: Ctrl + Shift + N
        • Safari 11 or newer: ⌘ + Shift + N
        • Mozilla Firefox: Ctrl + Shift + P
        • Microsoft Edge: Ctrl + Shift + P

         

        In case you're getting the same result, I'd suggest reaching out to our Support Team for further assistance. A live representative can look into your account securely and check why you aren't able to manage billable expense entries in QBO.

         

        For additional resources, while tracking your other vendor and customer transactions in the future, you can also check out the resources from these links:

         

         

        Please feel free to leave a comment below if you have any other follow-up questions. I'm always here to help. Have a great day!

        N
        nwaggoner1
        April 29, 2022

        when i enter the  https://qbo.intuit.com/app/managebillableexpense it just keeps clocking.  has this process changed since the original post?

          MichelleBh
          MichelleBh
          April 29, 2022

          I want to stop the keeps clocking billable expenses as quickly as early as possible, @nwaggoner1.

           

          I'll take care of this at the soonest moment and make sure that you can enter the billable expense seamlessly. 

           

          Have you tried the workarounds outlined by my colleagues above? If not yet, I'd suggest doing so to help fix the issue. 

           

          But, if you're done doing the troubleshooting steps and the issue persists, I'd recommend contacting our Technical Support Team. They can examine your account settings and provide other troubleshooting steps to help fix the problem. You can follow the instruction provided by jamespaul on how to reach our support. Ensure to contact our experts within business hours to ensure a swift response.

           

          Furthermore, watch these video below to learn more about how to manage billable time and expenses in QuickBooks: 

           

           

          If you ever find yourself in need of further assistance, don't hesitate to mention my name in the comments below. I'll do my best to provide support and get you back on track. Keep safe, nwaggoner1.

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