Question

QBO ProAdvisor Certification problem

Forum|Forum|5 years ago
November 17, 2020
7 replies
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Does anyone have a "hotline" telephone number for the QBO ProAdvisor exam? I finished the first three sections but when I got to Section 4, which covers "Managing Your Clients and Work", the questions weren't even close to the material covered. The material in that section is managerial in nature, covering the different subscriptions, usage limits, managing your work and team, etc., whereas the section 4 questions were asking for specific product knowledge. Example: Which 2 problems does the Pay down credit card workflow solve for clients?"

The first call to support lasted half an hour, with a promise of a callback which never happened. The second call, which lasted 2-1/2 hours and was mostly "on hold", was to people who didn't have a clue and said it must be my browser or that I was too stupid to pass the test because there was no way the questions could be wrong. One even asked me why I completed the test since I thought it contained the wrong material, not knowing that you cannot exit it while in progress!!! Help!

QuickBooks Online

MaryLandT

I see you’ve been through a lot trying to get things how they should be, atypicalsmith.

Being able to pass the ProAdvisor Certification program is important. Rest assured I've got the details you need about the exam.

As you're already aware, the test is difficult. It is designed that way so you have to study hard and only the people that put in the time and effort pass.

Here's the list of resources you can find as your reference for your certification exam:

One important tip is you can take screenshots of your answers as to take the test. Doing this will help you refer back to those when you already answered with an incorrect one.

I also appreciate you taking the time to share your experience with our Support Team. I'll escalate this by passing your feedback along to our management team. This way, they'll be able to discuss how to handle a situation like this.

To ensure you're with the right support team, I recommend contacting our ProAdvisor Support. Or visit the Frequently Asked Questions about the ProAdvisor Certification page to get answers to commonly asked questions about the exam.

Stay connected with me by clicking the Reply button. I'm always around whenever you need additional information about the ProAdvisor Certification.

A

atypicalsmithAuthor

You clearly didn't understand the problem. I have WRONG QUESTIONS for Module 4. Let's try it this way: See if you can find in Module 4 for of the regular (not advanced) certification training the following information:

1. How to use the Copy to Purchase feature from within an estimate, where do you turn on Use Purchase Orders?

2. How to turn on Automatically Apply Credits checkbox.

3. What statement type should be used to reflect all unpaid invoices, unapplied credits, and credit memos?

4. What are w ways to access the vendor credit screen in QBO?

5. When should the Bank Deposit Transaction be used?

6. Where can a client identify the instant deposit options for their QB Payments account?

7. How are Instant Deposits set up?

8. Journal Entries

9. What 2 problems are solved with Pay down credit card?

10. Another question about Pay down credit card.

11. Where is the Transfer link?

12. Benefits of using the Bank Feeds feature.

13. How to find an error in the Banking Center with duplicate transactions.

I printed these out rather than making a screen shot. However, if you still think I'm just making this up to yank Intuit's chain, I'll be glad to scan the questions and send them to you.

MaryLandT

Thanks for getting back, atypicalsmith,

Questions in Module 4 are defaults, hence we're unable to change them. However, I can outline those questions and provide links for your guidance:

You can contact again our ProAdvisor Support for further assistance while taking the exam.

Don't hesitate to post again if you need anything else. I'll be right there to help you.

A

asands

This is definitely an issue, I'm also taking the exam and there was nothing in the written area about this. If you look at the video regarding creating vendor credits, it 'shows' in the video two different ways to access it (however in the 2nd part it doesn't 'access it' but you can tell that the vendor credit now exists. It DOES NOT TELL/TEACH you HOW or the WAY to access it, and it doesn't SHOW you how to access it... but we can SEE it NOW exists. there are highlighted things to access on the line where vendor credit is, so it 'can' be opened and edited. But the module DOES NOT teach you how to ACCESS the vendor credit SCREEN, just the Expense Center shows the vendor credit now exists as well as payments... If you are studying hard, like I am... every word matters when trying to answer these questions, yet the wording in many places between the modules, the questions, and answers do NOT match. Best of luck to all!

B

bbricoli

Yes. It is very frustrating. I have had 2 calls with QBO to challenge the results of the exam. I can't understand how I would repeat the entire exam again when there are flaws. I have screenshots of every question and answer. I can also match my answers word for word to the modules, except for those questions that do not align with anything at all in the modules. After the 2nd call, the person with whom I was speaking, Christian, never called me back. That was last Wednesday. I plan to call again today and continue to challenge this.

Best of luck to you!

T

TPalmer1

Also wondering if there will be a resolution to these issues on the exam, as I'm on try 3 and experiencing many of the issues wonderfully detailed in this thread. Thanks to all of you that have taken the time to leave details of your issues, mine are identical. It seems like they don't want anyone to pass, why is that? You've given them everything they need to isolate and correct the errors, but it's met with silence or the never ending "try A, B, or C help desk."

WHO controls the test content? THAT is who needs to hear this, and after all these months, they clearly aren't hearing this.

It used to be that feedback was a huge benefit of Intuit because they listened and then addressed issues.

This is very disappointing, thank you again to those of you that kept detailed records to try to help us future exam takers, unfortunately, your voices still not being heard.

B

bbricoli

So I have not had any resolution. I will be able to take the exam again on 3/28. However, since no one is willing to discuss the problems or correct them - I am not sure I will take it. Has anyone else received a satisfactory response from QBO?

Thanks,
Barbara

T

TPalmer1

Thank you for updating! I have one try left, section 5. I'm going to take it and pray I don't get any of the problem questions. If I don't pass, I probably won't take it again, it really is a waste of time if there are rampant issues on the exam (and there are as they have been very well documented and corroborated here).

M

mbrcpa

Keep in mind that there are 8 modules in the training and 6 sections of the exam that cover those 8 modules. So, section 4 of the exam probably included questions from Module 5 - Supporting your small business clients.

TBGLLC

@AlcaeusF,

This is the post where further discussion and conversation has been taking place.

In reference to our conversation from my post today.

Re: QuickBooks Certification Exam Section 5 (intuit.com)

A

AngelaG55

I thought I was loosing my mind until I saw this post and all the replies.

I have been using QuickBooks for 17 years and have passed this certification several times before. I am also an EA.

I took the test last night. Spent lots of time studying. I passed sections 1,2,4,5 and 6 with 90’s. I failed section 3 and all three times I got a 78%. I thought how can that be possible. I also noticed that several of the questions were worded differently or that answers weren’t quite right. I got one question all three times but worded differently twice.

Why do we have to wait 60 days? You don’t have to even wait that long for tax exams. Another 60 days until my profile will be posted. This is beyond frustrating.

G

Giovann_G

I know you've spent time and effort to pass the exam, AngelaG55.

I'm here to give additional details about the ProAdvisor certification.

The ProAdvisor certification test is really difficult. It's designed that way to make sure that only those people who have great knowledge, skills, and experience of the product pass. Once you failed the exam 3 times, it will take 60 days to retake it. This is the standard time frame to take the certification again.

Important tips when taking the exam is to review your answer before confirming the submission. Since this is an open-book exam, use all necessary resources to obtain the correct answer. It's also best to navigate the QuickBooks program and try to replicate most of the transactions discussed in the module. This will give you a better understanding of how the system works.

You can always check out this helpful material for your reference in taking the ProAdvisor certification:

I'm always around if you need additional information about the ProAdvisor Certification. Just add any details below and I'll get back as soon as possible.

A

AngelaG55

I have already passed this exam several times before and yes I know that it is hard but not difficult. I did study for 15 hours besides already using QBO for 10 years and Desktop for an additional 5 years. What we are saying is there is something wrong with the test. It is not a coincidence to get the same score 3 times when I get different questions and verify every question as correct. I passed all other sections with at least a 90%. Why do we have to wait for 60 days to re-test. You don't have to wait that long for any tax exam.

J

Janice65713

I agree, I can't even find the answers to some of the questions and this training was the worst training I've ever seen. A transcript of some of the videos was pitful... using language like gunna a lot unnecessary verbiage and no clear step by step instructions in the training.

A lot of this they either assumed we already knew about it or gave us link after link to research throwing us all over the place. To make matters worse, it doesn't even tell you what questions you missed, slating you for failure. It also no longer let's you just retake the questions you missed.

Not happy at all.

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