Skip to main content
March 19, 2025
Question

QBO won't load any longer on FireFox?

  • March 19, 2025
  • 1 reply
  • 0 views

QBO will no longer load (as of this morning) on FireFox [latest version].  It gets stuck with the 4 spinning dots at the main web portal page: https://qbo.intuit.com/app/

 

Support also won't work correct since it requires login, which won't work on FF.  Works normally on Chrome, so we know it's not a total outage, but rather some kind of update that killed the app for FireFox.  We've done all the usual troubleshooting (cleared cache, cookies, etc.) to no avail...

 

Any ideas on why this won't load any more, or anyone else seeing this or can verify?

 

Also seeing auth issues trying to post to support from FF, see attached.  Makes me think that something with a security cookie isn't responding correctly on FireFox browsers anymore.

 

Thanks!

1 reply

March 19, 2025

Hello Gentek,

 

Thank you for reaching out to the QuickBooks Community! I appreciate the steps you took! Could you try accessing QuickBooks in a private browser in Firefox for me and let me know if you get the same results? Here's how: 

 

  • Mozilla Firefox: CTRL + Shift + P

 

Please let me know if you are experiencing the same issue. I'm here to help you find a solution. Take care and stay safe.

 

 

GentekAuthor
March 20, 2025

Good morning,

 

It does load in a private FF window, which begs the question, why even with cache and cookies purged for intuit.com does the app still not load in a normal window..?

FishingForAnswers
March 20, 2025

@Gentek  In my experience, Intuit's cookies don't always display under obviously Intuit related lines when you go to clear the cache.

 

Best guess is that this is what you're seeing, if you're only selectively purging the cache. Intuit has a long-standing and severe allergy to all variety of cookies.