Question

QBWC1024, 1039 error and Escalating a Case#

Forum|Forum|2 years ago
September 2, 2023
2 replies
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Is there a formal process for escalating a trouble ticket? I've tried for over a week to get a web connector issue resolved, including asking for escalation three times, with no progress. If anyone can help with how to get a specialist on the phone or with the problem below, I'd appreciate it.

I'm getting a QBWC1024 and QBWC 1039 error:

--QWCLog.txt entry--

20230902.21:43:58 UTC : QBWebConnector.SOAPWebService.enterDataExtValueInQB() : QBWC1024: An error occured while adding FileID to QuickBooks.

Reason: Error adding FileID Data Extension value to QuickBooks. StatusCode=3180. Status message: There was an error when saving a data extension named "FileID". QuickBooks error message: The size of the attribute data exceeds the allowed maximum (4096 bytes max).

20230902.21:43:58 UTC : QBWebConnector.SOAPWebService.AddToQuickBooks() : QBWC1039: There was a problem adding the application. Check QWCLog.txt for details.

at QBWebConnector.WebService.AddToQuickBooks()

Thanks,

Eric Knuth

QuickBooks Enterprise Suite

M

Mich_S

I appreciate you being patient and persistent in seeking a resolution to your data file issue in QuickBooks Desktop Enterprise, eknuth. I'll point you in the right direction for further help.

Yes, there is a formal process for escalating a trouble ticket in QBDT. This can be done by getting in touch with our Customer Support team. I acknowledge the value of your time, but reaching out to them enables them to assess your account and review any previous tickets or cases that have been created for you. Additionally, they can provide guidance on the next steps to take. Here's how:

Please note the business hours to make sure experts are available for assistance

Open QuickBooks.
Click on the Help menu, then hit QuickBooks Desktop Help/Contact Us.
Select Contact Us.
Enter a brief description of your issue, then tap Continue.
Log in to your Intuit account tick Continue and then Continue with my account.
- If you don't already have an account, make sure to Create a new account.
We'll email you a single-use code. Input your code and select Continue.
- If you have more than one account, select the account you want to use and then Continue.
Choose to Have us call you.

I'll also attach these useful modules to resolve problems with your data:

You can always get back to us if you need extra help handling your account. I'll be around to assist. Keep safe.

E

eknuthAuthor

Thanks for the response. This is the process I've followed, with no luck. Just want to make sure I'm not missing something.

The QBWC1024 seems like the significant error. This is the error I need help with.

QBWC1024: QuickBooks error message: The size of the attribute data exceeds the allowed maximum (4096 bytes max).

Resulting in a

QBWC1039 <Unable to add FileID to company file for this Application>

Would you agree that the 1024 error is the problem that needs to be fixed?

JessT

Hi Eric ,

Yes, the predominant issue is error 1024. Nonetheless, it's advisable to cross-verify this matter with our phone support team, as you've already done. If, in the next few days, you find that updates are still not coming through, we recommend reaching out to our QB Desktop Support once more to follow up on the situation.

Should any other questions or concerns arise, please don't hesitate to return to this conversation thread. We're here to assist you with any additional queries you may have.