quick books online

@uneco419, it's great to see you back in our Community forum. Thank you for submitting your query. I'd be happy to provide you with details on how to isolate your issue.

I understand how time-consuming it is to record and track invoices when experiencing any challenges in QuickBooks Online. When the browser is full of out-of-date pages, the system occasionally behaves strangely. These were also corrupted, resulting in issues such as blank fields when entering data. To isolate the problem, I recommend performing basic troubleshooting steps.

Let's sign in to your QBO first in a private window. The following are the keyboard shortcuts:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

Once you're in, record your invoice again. If it's successful, return to your regular browser and clear the cache to start afresh. We can also utilize other supported browsers if the same issue occurs. The one you're using now may have a temporary issue with QuickBooks Online.

QuickBooks Online also allows you to create invoices by personalizing and adding information. You can learn more about this process by reading the following article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Don't hesitate to reach out to us whenever you have additional questions about managing your invoices or any QuuickBooks-related concerns. Please know the Community has your back, and I'm here ready to help you. Keep safe!