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SisuCoffee
May 2, 2020
Question

Quickbook Deposits Withheld

  • May 2, 2020
  • 1 reply
  • 0 views

I used Quickbooks GoPayment to receive funds for 2 invoices. I have been waiting over 30 days for a withheld payment to be processed. The email I received said no additional information was needed and the payment would process soon, but is still withheld. There is no contact info for a support email, chat or phone. There is no recourse at all to receive these funds. Why is Quickbooks withholding my deposits? 

    1 reply

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    SarahannC
    May 2, 2020

    Hi there, SisuCoffee.

     

    I appreciate you for providing further details of your concern. 

     

    I'm unable to share with you the accurate reason why you're not receiving the funds until now. There are things that we will need to figure out why it is happening on your end. With that, I would recommend contacting our payment support as they take charge of handling this kind of situation. This way, they can further investigate what triggered this process. It's also a way to ensure that the right information will be given to you. 

     

    Use this link to connect with them: Contact Payments Support. You may also want to check this article. It's all about managing your account information using the Merchant Service Center.

     

    If you still have other questions about payment processes, you can drop a comment below anytime. I'm right here to assist you. I hope you're doing well. Take care!

    H
    Hlynn
    June 3, 2021

    I am going through the same problem.  I deposited two payments and today they say “withheld”.  What do I do?

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    TammyM3
    January 20, 2022

    I am going through the same problem. We have called the customer service and merchant help line with no luck. Quickbooks is holding deposits from us since August 2021. We call each week and get the same line that everything is good and the money will be deposited in a few days then nothing. I am going to warn everyone about this problem and the owner is hiring an attorney. They just keep giving us the run around every week and they have over $25000.00 of our money. This was supposedly over one of QBs $7.00. It is criminal.

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