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Ryan1216
November 7, 2022
Question

Quickbooks 2020 File Can Not Be Opened

  • November 7, 2022
  • 2 replies
  • 0 views

I received an error message on Friday, Nov 4th that my Quickbooks file could not be opened because "The file isn't in the correct format." I contacted customer support over the phone. They verified that I was running the latest version and checked out my Mac OS as well. I was then told that there is an issue with accounts that have merchant services and that engineers were working on it. I gave my contact information and was told I would be contacted when it had been resolved. I have still not received any response and the problem still exists. Can anyone please provide further insight?

Thank you.

    2 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    November 7, 2022

    Can you open the sample file?

    R
    Ryan1216Author
    November 7, 2022
    Original commenter did not share additional details
    N
    nonprofitmike
    November 15, 2022

    I am having the same issue. I have two company files, 1) One of these files I 'upgraded' when told "

    The company file "XXX.qb2020" was saved with a previous version of QuickBooks. To open this company file with QuickBooks 2020 Desktop Mac, it must be upgraded." This file now gives me the error, "The document “XXX.qb2020” could not be opened. The file isn’t in the correct format. The file might be corrupted, truncated, or in an unexpected format."

    2) My second company file requires an update in order to be opened (I'm hesitant to do that, because that's the process I followed to get to this error.)

     

    I saw your workaround for invoicing, but is there a workaround for those of us with these company files and the latest  update already installed, "QuickBooks 19.1.14.1102 R15.1 is currently the newest version available."

     

    Thank you.

      J
      jwmcmillan2
      November 15, 2022

      I'm still having the same issue...  after over a week and no answers.  It seems they are, "once again", pushing us to the online model which is more money for them.

      A
      AileneA
      November 15, 2022

      Let me help you fix this in no time, jwmcmillan2. 

       

      I know that getting access to your company file is very crucial, especially for your business. I checked with INV-79008 shared above, and the status is still in progress. Our Product Team knows and is working to get this issue corrected as quickly as possible.

       

      Let's ensure to update your QuickBooks to its latest release. After installing the latest release, you will need to find a backup from before you installed the last update and restore it. Once done, install the latest release and restore the backup and if the file is good, it will open. 

       

      Also, If you already reached out to our support team and they added your account to the list of affected users. You will receive an email with any new information to assure you’re up to date with the progress of the investigation.  

       

      For additional help in accessing your company file, consider checking out these articles:

       

       

      If you have any other clarifications about your company file, you’re always welcome to share them with me. I’m more than happy to help you. Keep safe a have a great week ahead!

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