Skip to main content
S
sean1970ss
July 15, 2024
Question

Quickbooks 2021 locked out expired

  • July 15, 2024
  • 1 reply
  • 0 views

I have 2021 now cannot get into it. Updated to 2024. The person who worked here has been gone for 6 years and no idea how he was primary admin.  I need my books and locked out. just need the basic program and of course with my files anyone help?!

1 reply

F
FaithA
July 15, 2024

I hear you, Sean. I can assist you with logging in to your QuickBooks Desktop (QBDT) account.

 

It's important to note that each company or Intuit Account can only have one primary admin and one payroll administrator.

 

Let's change the primary admin by reaching out to our account protection team. We can request a transfer of the primary contact for your desktop file with the necessary documents.

 

Once you've been granted permission, follow these steps to change the primary administrator of your account:

 

  1. Go to Company, then select My Company.
  2. Click Manage Your Account.
  3. Sign in with your Intuit Account info. This should be different from what you use to sign in to your company file.
  4. Scroll down to the Primary Contact section and select Change.
  5. Choose the new primary contact from the list of contacts on the account.
  6. Select Save and Close.

 

With the primary admin sorted, you're all set to start managing user roles in your account.

 

Additionally, if you need to update the main contact for your payroll processes, you can find instructions in the QuickBooks Desktop Payroll section of this article: Change your primary principal, payroll admin, or other payroll contact.

 

Feel free to return here if you have more questions accessing your account on QBDT. I'm here to help!

S
sean1970ssAuthor
July 15, 2024

When I select the company file it says That your  qb subscription has lapsed.  So will not let me do that. 

R
RoseJillB
July 15, 2024

I know a way to access your QuickBooks Desktop (QBDT) company file, sean.

 

Since we no longer have a connection to the primary admin who initially handled your company file, let's regain this access first before we reactivate your QBDT and log into it.

 

To request to be the primary admin, we'll need to gather documents to support your request as the current rightful owner. The document you will need to submit will depend on your business type. You can go over to Step 1: Gather documents for your request and drill down your appropriate business type under the Determine the type of business section in this article: Request to be the primary admin or contact.

 

After that, proceed to Step 2: Complete the form in the same article to fill out the request form. Also, make sure to log into your Intuit account on your browser's latest version to access it. Afterward, you'll receive the status of your request through the email you used for your appeal.

 

Furthermore, know what's new and improved in the latest update of the application for better experience and fixes: Release notes for QuickBooks Desktop 2024.

 

Hop back to this thread if you require additional assistance with managing your company file or any QuickBooks-related concerns. I'm just a post away to help you. Stay safe!

Terms & ConditionsAccessibility statement