Skip to main content
Q
question1231
April 16, 2024
Question

Quickbooks app

  • April 16, 2024
  • 1 reply
  • 0 views

when using the quickbooks app on my phone the customer emails are not showing up when I try to send them their new invoice. It is wanting me to manually enter their email address when I already have it saved to their customer profile.

1 reply

E
Ethel_A12
April 16, 2024

Welcome to the Community, @question1231.

 

I'll help you troubleshoot your QuickBooks mobile app not populating an email address of the customer when sending invoices.

 

Let's first check if this is a mobile application issue by resetting the data in your mobile app. 

 

Here's how:

 

For Android:

 

  1. From the More Options ⋮.
  2. Select Settings.
  3. Tick Refresh Data, then choose Yes.

 

For IOS:

 

  1. From the Menu ☰.
  2. Select Help & Feedback.
  3. Click Refresh Data, and then select Refresh.

 

If the issue persists, I recommend uninstalling and reinstalling the app to start fresh. Follow the steps below:

 

  1. Tap and hold QuickBooks Online on your phone.
  2. Drag the app to the Uninstall section.
  3. Select Yes to confirm.

 

Feel free to visit this link to learn more about the features to use while using the QBO app: Compare mobile app features.

 

Don't hesitate to comment below if you have questions about sending invoices to your customers. I'm always here to help. Have a great day.

Terms & ConditionsAccessibility statement