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M
Marco Sollai
May 13, 2024
Question

Quickbooks app does not open

  • May 13, 2024
  • 5 replies
  • 0 views

It is about 3 days that Quickbooks App does not opent.

It llaunches the first Intuit page and than a white page pops up with the icon turning in the center forever.

it works for the first time only if I delete and install it again, but, after a while if I have to open it again the same happens!

5 replies

G
GenmarieM
May 13, 2024

Welcome to the Community,

 

To start, let's make sure that you're using a device that is compatible with the QuickBooks Online (QBO) mobile app. See the bullets below:

 

  • For Apple products, your device will need to be running iOS 11.1 or newer.
  • For Android products, your device will need to be running Nougat 7.1.1 or newer.

 

For reference, read the OS Version supported table in this article: Compare mobile app features.

 

If verified that you already use the said version, we can perform some mobile app troubleshooting steps to sort out the issue. Let's start with clearing the cache. Follow along below to get started:

 

For iOS devices: 

 

  1. Select the menu at the top right.
  2. Then, choose Help & Feedback.
  3. Next, click Refresh Data and select Refresh.

 

For Android devices: 

 

  1. Select the menu at the top right.
  2. Next, choose Settings.
  3. Then, select Refresh Data and click Yes.

 

Once done, open your app again and check if you can now see the Transaction page without issue. If the same thing happens, I recommend uninstalling and reinstalling the app to refresh the background processes. 

 

For any concerns you may have about managing your transactions using the QBO app, please don't hesitate to leave a reply below. I'm always around in the Community to help. Have a good one. 

M
Marco SollaiAuthor
May 13, 2024

Hi!

As I told in the first post, this problem started a few days ago.

I use Iphone since day one I work with Quickbooks, my IOS is up to date as always (17.4.1) and the version of the Quickbooks that is running now is 24.05.2

As mentioned I deleted many times and re install the app and at this moment this is the only time the app works, after load my company data, and before some time idling when I have to open it again, same thing happens, first screen with Intuit / Turbotax / etc pops up and instead of the face recognition or any log in page it stays with the little thing spinning in the middle of the screen.

I believe I did everything possible but so far it remains the same.

J
jerry83
March 28, 2025

If your QuickBooks app is stuck on a white screen with a spinning icon, here are some possible reasons and solutions:

Possible Causes

  1. Corrupt Cache or Data – The app’s cache may be preventing it from loading correctly.

  2. Software Bug or Update Issue – A recent update may have caused compatibility problems.

  3. Internet Connection Issues – If QuickBooks requires online verification, a network issue could prevent it from opening.

  4. Firewall or Antivirus Blocking Access – Security software may interfere with QuickBooks.

  5. Windows or Mac OS Compatibility Issues – Some system settings or updates may affect the app’s performance.

Solutions

✅ 1. Clear the QuickBooks Cache & Temporary Files

  • If you're using Windows:

    • Press Windows + R, type %localappdata%\Intuit\QuickBooks\, and delete the contents inside the Cache folder.

  • If you're on a Mac:

    • Go to ~/Library/Application Support/QuickBooks and clear cache files.

✅ 2. Run QuickBooks as an Administrator (Windows Only)

  1. Right-click the QuickBooks shortcut.

  2. Click Run as Administrator.

✅ 3. Check Internet Connection & Firewall Settings

  • Try opening QuickBooks without a VPN or on another Wi-Fi network.

  • Temporarily disable your firewall/antivirus to see if it’s blocking the app.

✅ 4. Update QuickBooks & Your System

  • Reinstall QuickBooks:

    • Windows: Uninstall QuickBooks from Control Panel > Programs, then download the latest version from Intuit.

    • Mac: Drag QuickBooks to the Trash, then reinstall from Intuit’s website.

  • Update Windows or macOS: Make sure your OS is up to date.

✅ 5. Try QuickBooks Web Version

  • Go to and log in to the web version.

  • If the web version works, the issue is likely with the desktop app.

✅ 6. Contact QuickBooks Support

If none of the above solutions work, you may need Intuit Support:
🔗 QuickBooks Help & Support

 

J
jerry83
March 28, 2025

If your QuickBooks app is stuck on a white screen with a spinning icon, here are some possible reasons and solutions:

Possible Causes

  1. Corrupt Cache or Data – The app’s cache may be preventing it from loading correctly.

  2. Software Bug or Update Issue – A recent update may have caused compatibility problems.

  3. Internet Connection Issues – If QuickBooks requires online verification, a network issue could prevent it from opening.

  4. Firewall or Antivirus Blocking Access – Security software may interfere with QuickBooks.

  5. Windows or Mac OS Compatibility Issues – Some system settings or updates may affect the app’s performance.

Solutions

1. Clear the QuickBooks Cache and Temporary Files

  • If you're using Windows:

    • Press Windows + R, type %localappdata%\Intuit\QuickBooks\, and delete the contents inside the Cache folder.

  • If you're on a Mac:

    • Go to ~/Library/Application Support/QuickBooks and clear cache files.

2. Run QuickBooks as an Administrator (Windows Only)

  1. Right-click the QuickBooks shortcut.

  2. Click Run as Administrator.

3. Check Internet Connection and Firewall Settings

  • Try opening QuickBooks without a VPN or on another Wi-Fi network.

  • Temporarily disable your firewall or antivirus to see if it’s blocking the app.

4. Update QuickBooks and Your System

  • Reinstall QuickBooks:

    • Windows: Uninstall QuickBooks from Control Panel > Programs, then download the latest version from Intuit.

    • Mac: Drag QuickBooks to the Trash, then reinstall from Intuit’s website.

  • Update Windows or macOS: Make sure your operating system is up to date.

5. Try QuickBooks Web Version

  • Go to quickbooks.intuit.com and log in to the web version.

  • If the web version works, the issue is likely with the desktop app.

6. Contact QuickBooks Support

If none of the above solutions work, you may need help from Intuit Support:
QuickBooks Help & Support

 

K
Kchesnut
May 20, 2025

I’m having the same issue. I have remand installed several times and now it doesn’t want to install anymore. 

E
Erika_K
May 21, 2025

Joining this conversation to point you in the right direction of the support channel, Kchesnut.

 

Given that you've already tried the suggested troubleshooting steps and are now unable to reinstall your QuickBooks app, I recommend contacting our live support team. They can take a closer look at the issue and have the tools necessary to access your account in a secure environment.

 

Here's how:

 

  1. Sign in to your QuickBooks Online (QBO) account via a web browser.
  2. Then, go to the Help icon in the upper right corner.
  3. Select the Search tab and hit Contact Us.
  4. Click the Ask about something else tab.
  5. Key in your concern and hit Continue.
  6. Choose a way to connect with us:
    • Have us call you - Get a call from a support expert.
    • Chat with us - Start a conversation with a support expert.

 

You can check out their support hours to determine their availability.

 

In the meantime, I recommend accessing your QBO account through a web browser. This approach will allow you to continue to manage your finances and perform necessary tasks seamlessly.

 

Additionally, I'll add these articles for you to reference, which provide more information on the system requirements for the QBO app and the features supported by the mobile app:

 

 

You can always get back on this thread whenever you have other concerns using your QuickBooks app. I'll be around to back you.

N
Northernskyroofing
May 27, 2025

I am having the same issue! Opens and shows the initial load up page and event uses my Face ID to log in and I get the checkmark and the immediately after the app crashes. 

I’ve tried updating the app, restarting my iPad, and closing and reopening the app multiple times on multiple different days and different wifi. 

J
JoelES
May 27, 2025

Opening your QuickBooks Online app is essential to monitor sales and business activities, Northernskyroofing. Let me help you connect with our live support team to eliminate this error.

 

To get this issue investigated thoroughly, I recommend contacting our live experts. They have specialized tools and resources to address this situation.  

 

Here's how:

 

  1. Go to the Help icon on the top menu.
  2. Select the Search tab and enter your concern. For instance, enter help.
  3. Click the Contact Us button and choose between Chat or Callback to connect with us.

 

To reach us at your convenience, note our Support Hours under QuickBooks Online in this article: Get help with QuickBooks products and services.

 

In addition, you can also check this article to learn which QuickBooks Online mobile app features are supported on mobile devices: Compare mobile app features.

 

If you have other concerns regarding your QuickBooks mobile app, you can reply to this thread. We're here to help.

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