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got_taxes
December 5, 2022
Question

Quickbooks Desktop 2021 for Mac - how to turn off automatic software updates?

  • December 5, 2022
  • 1 reply
  • 0 views

Bookkeeper accidentally turned on automatic software updates and now we can't figure out how to turn them off. I've done all of the usual troubleshooting with no luck. The option to turn off automatic updates simply doesn't seem to exist anywhere within the program.

    1 reply

    R
    RoseJillB
    December 5, 2022

    I got your back, @got_taxes.

     

    I appreciate the effort you have made so far to get this sorted. Worry less. Since you have me, I’ll ensure we can resolve this matter. I’ll lay out the guidelines for disabling auto-updates in your QuickBooks Desktop (QBDT) for Mac.

     

    Here’s how:

     

    1. Open your QuickBooks Desktop as an Administrator.
    2. Go to the QuickBooks menu and navigate to Check for QuickBooks Updates.
    3. Then, uncheck the Automatically download and install updates in the future. Once done, press the Don’t Install.

       

    Afterward, you can refer to this resource to manually update your company file. It also ensures that you have the latest fix and features available.

     

    Feel free to comment if you have more questions about QuickBooks-related concerns. Have a good one!

    G
    got_taxesAuthor
    December 6, 2022

    This suggestion doesn't work. The bookkeeper logs in as Administrator, checks for Updates, and is presented with a window that says "You're up to date!  Quickbooks XXX is currently the newest version available." The window just has an OK button.

    S
    SirielJeaB
    December 6, 2022

    Hello there, @got_taxes. Thanks for getting back to the thread. 

    I appreciate you for trying the above-mentioned steps suggested by my colleague. Since you're done with your troubleshooting efforts and still can't turn off the automatic updates in QBD Mac, I recommend getting in touch with our QuickBooks Desktop Mac Live Support Team. They can initiate a screen-sharing session to help you further and, if necessary, establish a case to investigate this issue. To do that:
     

    1. Open your QuickBooks.
    2. Select QuickBooks Help from the Help menu, then click Contact Us.
    3. Provide a brief description of your issue, then select Continue.
    4. Sign in to your Intuit account and choose Continue, then click Continue with my account.  
    5. Choose between Chat with us or Have us call you.

     

    If you want to upgrade newer version of QuickBooks for Mac, you may click this link: Upgrade your QuickBooks. 

     

    If you have further concerns or questions about your features in QBDT Mac, feel free to click the Reply button below. we're always to help. Stay safe.

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