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SG48
October 16, 2023
Question

Quickbooks Desktop App Not allowing receipts to be recorded

  • October 16, 2023
  • 1 reply
  • 0 views

We use a tablet to record receipts with the QuickBooks desktop mobile app. It worked with the previous tablet, but we got a new one. The app is compatible and works, but it does not give the option to snap receipts. (Previous tablet is signed out of)

1 reply

JessT
JessT
October 16, 2023

Welcome to the QuickBooks Community!

 

You'll want to make sure that the app has the necessary requirement to be able to snap receipts. You can want to give it access to your camera and storage. Please consult your phone's brand support if you don't know the steps.

 

  1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  2. Select Contact Us.
  3. Give a brief description of your issue, then select Continue.
  4. Sign in to your Intuit account and select Continue and then Continue with my account.
  5. We'll email you a single use code. Enter your code and select Continue.
  6. Select to chat with us or Have us call you.

 

If you still can't use the app, please contact our QB Desktop Support to report this behavior. I'm also sharing this article for your additional reference: Download and use the QuickBooks Online desktop app.

 

Please don't hesitate to reach out if you need more help. Take care and have a  good one!

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