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ICSLLC
January 22, 2020
Question

Quickbooks Desktop Automatic Update "No" Option Greyed Out

  • January 22, 2020
  • 13 replies
  • 0 views

In Quickbooks Desktop, on the Options tab for Automatic Updates, I cannot switch the setting from "Yes" to "No" because the No option is greyed-out.  I cannot find anyway around this.  As a managed service provider (MSP) we need to be able to control when these updates happen.  Please advise.

    13 replies

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    R
    RunRunAway
    September 7, 2023

    WTF - no disable of auto update in 2023?

    I've yet to see it with 2023 but with 2020 auto update Intuit (fukers) would auto update on a business domain environment and then create a countdown of how many times you could run QB before it would lock you out.

    Every time it would cause business disruption in the middle of business hours making business manager reach out to IT.  HELLO INTUIT?!  Normal staff in a domain environment don't have admin rights to install your downloaded / staged update.  IT and/or business updates on their schedule - not yours.  Invasive and wrong.  As wrong as new subscription model costing 325% more than QB2020.  Its time for mass Intuit exodus.

      

    I remember with several airline companies getting business disruption due to Win10 forceful update process and Microsoft got sued. 

     

    And then theirs Intuit scan function on DB manager breaking all NTFS security giving the entire server data drive "everyone" permission.  Don't even need to be a domain member after scan.  Bring in your home laptop - Every file accessible.  What's your employer CEO up to?

      J
      jk8
      September 7, 2023

      create a scheduled task to clear out the contents of the qbdownload33 directory, with any exceptions of course.  i.e., paysub.ini if needed for payroll.

      have it run every 15 minutes.  anything automatically downloaded will be removed and users aren't faced with update prompt on logon.

       

      hope that helps.

        A
        asheroto
        September 21, 2023

        I ran across this issue today. I was able to modify the properties of the "No" radio button on the Automatic Update window using WinSpy++. Here's a video on how to do it:

         

        https://www.youtube.com/watch?v=_Jn6-7pfH2s

         

        I have not confirmed if that actually works, but according to QuickBooks it says Automatic Updates are disabled.

        D
        danno3
        November 12, 2023

        I've tried to read the previous posts and it appears that even if it appears that automatic updates is off in the UI, it's still going to update whenever it wants, causing unwanted disruption.  I had followed the prior advice to change QBChan.dat BackgroundEnabled=0 and that value remained in place and the UI shows 'automatic updates' as 'off' and under Options tab, Automatic Update options remain grayed out along with 'select the updates you want QB Desktop to download automatically' (the items that are checked or unchecked can't be changed).

         

        We're running QB on a cloud server (AWS) running Windows Server 2019 and several users run QB Premiere Plus simultaneously.  Even with automatic updates off, I can't prevent the dreaded 'QB Utility' (or sometimes 'requires administrator privileges') prompt that users get when they try to open QB and since they are not admin on the server, they can't run it and work flow is halted until a server admin such as myself can launch QB and get past the QB Utility prompt.  I need a way to stop that from running and I posted another thread in the QB community https://quickbooks.intuit.com/learn-support/en-us/other-questions/qb-utility-randomly-but-regularly-launched-when-qb-is-opened/00/1207473, but never got a useful response.

        K
        Kevin_C
        November 12, 2023

        I wish you didn't have to go through all these hurdles when working with QuickBooks, @danno3. I'm here to provide some details and direct you to the best support to handle this immediately.

         

        In most versions of QuickBooks Desktop (QBDT), automatic updates are enabled by default. QuickBooks will check for updates when you open the software. If an update is available, you'll be prompted to install it. These updates can include fixes to improve tasks such as tracking money, paying employees, and preparing taxes etc.

         

        However, please note that you cannot turn off the automatic updating feature if you're using the QBDT 2023 version. While this functionality isn't available at the moment. That said, I recommend sending your thoughts to our Product Development Team about having the option to turn it off. Here's how you can submit feedback:

         

        1. Click the Help menu located at the top.
        2. Select Send Feedback Online, then click Product Suggestion.
        3. Type in your feedback or feature request.
        4. Click the Send Feedback button.

         

        Otherwise, if you have the other versions of QBDT and still don't see the option, I suggest contacting our Customer Care Team. One of our experts has the necessary tools to check your account securely and perform a screen-sharing session to investigate this behavior further. Check out this article for their support hours: Contact QuickBooks Desktop support.

         

        I'm always around and ready to help if you have more questions about managing your QBDT account. I'll be here to lend a helping hand.

        L
        LPT1
        November 13, 2023

        Has this issue been looked into by Intuit Quickbooks? I just installed version 24 Enterprise and we still can not turn off the auto update. Option is still Greyed out. This issue is a problem for us because after every forced Quickbook update sent out prevents multi users from logging into Quickbooks until Admin user logs in first. All multi users have to wait before able to login. 

          I
          ICSLLCAuthor
          November 13, 2023

          They clearly don't care.  Come January, it will be 4 years since I started this post.  We should all be pushing our customers to consider alternative accounting software with actual support.

            C
            CMeGo
            November 13, 2023

            I canceled my rapaciuosly priced Desktop subscription that I was forced into and using an older version offline until I can shop a different software with Devs and support that listen to the end user.

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