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Quickbooks Desktop Can't Create Picklist After Sending Order to a Picker

Forum|Forum|6 years ago
December 9, 2019
2 replies
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We are trying to send orders to a Picker using the Advanced Inventory feature of QuickBooks Desktop Enterprise 19. To do so, I click Customers > Sales Order Fulfulment Worksheet > check off the orders to be sent for picking > Batch Actions > Send for Picking > make sure the picking location (site & bin) is correct > click NEXT > select a Picker > click Send to Device (Symbol MC40 Scanner). After doing these steps, I received an error window stating "Quickbooks Can't Create Picklist..." (see attached screenshot). This happened randomly and it worked fine the previous business day. I tried contacting tech support but they could not figure out what was wrong.

Attempted Troubleshooting:

restart the QB host PC ("server")
restart the Symbol MC40 scanners
picking different orders
Run file doctor in basic and advance modes on the server
Uninstall then reinstall the scanner app "QuickBooksDesktopWarehouse.apk"

QuickBooks Desktop

Best answer by bhi

After spending hours with tech support, we found the solution. There was a Bin location named as only a single special character (in this case "\"), we changed the name of "\" to "BIN" and now it works. In other words, you cannot use any special characters alone (with no other characters) as a Bin or Site name.

J

JamesDuanT

The details and the screenshot really gives me the idea of what is happening, bhi.

Aside from the troubleshooting steps you already did, QuickBooks and your associated device need internet connection based on the screenshot. The internet connection might be causing this error since you also mentioned that it happens randomly.

I'd recommend establishing a stable internet connection before attempting to create or send a pick list.

It'd also be best to keep the QuickBooks release version updated. This provides fixes and latest features.

Click Help at the top menu and select Update QuickBooks.
Go to the Update Now tab.
Note: You can select the Reset Update checkbox to clear all previous update downloads.
Click the Get Updates button to start the download.
When the download finishes, restart QuickBooks.
Accept the option to install the new release when prompted.

Give this a shot and get back to me if you have a different result.

B

bhiAuthor

Thanks for your reply @JamesDuanT

QuickBooks and the scanners do have internet access.

Our Quickbooks Desktop is up to date with the latest release.

MJoy_D

Thank you for the response, @bhi.

If you’re still having an error after following the troubleshooting steps provided by JamesDuanT, I suggest contacting our Customer Support.

They have the tools to further isolate the issue that you’re having and help you resolve it. You can arrange a callback to talk to them. Follow the steps below:

From your QuickBooks Desktop account, click the Help menu at the top.
Select QuickBooks Desktop Help. On the Have a Question? window that appears, click the Contact Us button at the bottom part of the page.
Provide some insight with this concern in the Tell us more about your question Then, hit the Search button.
You'll now be provided a few support options.
Select Talk to a Specialist to arrange a callback from a support agent. Or Message an Agent to chat with them directly.

Here's the contact the QuickBooks Desktop Customer Support Team article for more information about this.

I’m always here if you need further help with your account or anything else. Let me know by leaving a comment below. Have a wonderful day!

B

bhiAuthorAnswer

After spending hours with tech support, we found the solution. There was a Bin location named as only a single special character (in this case "\"), we changed the name of "\" to "BIN" and now it works. In other words, you cannot use any special characters alone (with no other characters) as a Bin or Site name.

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