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GENUSER
April 5, 2024
Question

Quickbooks Desktop Enterprise Plan upgraded but the new subscription features not available.

  • April 5, 2024
  • 1 reply
  • 0 views

Hi, all.

 

I've upgraded my company's QB Desktop Enterprise Gold to Platinum, but the features that come with Platinum are not available.

 

First, I checked Help -> About to see what version I am using.

 

My version is Enterprise 24 with the updated product number(newly given to me after upgrading).

 

The subscription features that I can check with Admin account shows the Gold features, which was already expired after upgrading the plan. Camps.intuit.com says my Platinum license is active and Gold was expired.

 

What I tried were

1. Waited until the original plan(Gold)'s expiration date(which was 4/4)

2. Changed(updated) the product code(from Gold to Platinum)

 

Is there any solution to this?

 

 

1 reply

4
4Gal
April 5, 2024

Try to reinstall your QB Desktop program by using the new product number.

I
Ivan_G
April 5, 2024

We appreciate you finding a solution to why you can't use the Platinum features, GENUSER. Let's work together so you can enjoy the updated property that comes with your upgraded plan.

 

There is a possibility that the features that come with the Platinum subscription did not sync in yet to your account. It must be the reason why it stays as if you're still on the Gold plan.

 

This said, let's refresh your QuickBooks properties by signing out and logging in again with your account.

 

Here's how:

 

  1. Open your QuickBooks.
  2. Select the Company menu. Then, choose My Company.
  3. Click the mini dropdown arrow beside your email account on your My Company page.
  4. Hit Sign out.
  5. Sign in again with your email.

 

If the features are yet to be updated, please try closing and then re-open QuickBooks. However, if the issue persists, try uninstalling and then re-installing your QuickBooks.

 

In addition, I'm adding this article that can help you manage and personalize your reports: Customize reports - QuickBooks Enterprise.

 

If you have more QuickBooks-related concerns, please comment them below. We're here 24/7 to assist you.

M
MarkZirn
May 17, 2024

I too updated to Quickbook Ent Gold, which should give me access to Enhanced Payroll but I still seem to only have access to my old Standard payroll subscription, which expires in a couple of weeks....I keep getting messages that my payroll will expire May 29 even though my Enterprise Gold subscription runs thru 2025.. any ideas??

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