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March 17, 2025
Question

Quickbooks Desktop Enterprize crashes for users on login

  • March 17, 2025
  • 2 replies
  • 0 views

I have been working with QB data support and I am told the file and the data are good.  We are running the most current version of QB and have followed all the required set up by QB tech staff.  I have also set up another Windows Administrator to test and it fails the same way.

 

Issue:  When users try to log in, the application crashes.  Only the Admin can log in.

 

Note:

If the Admin logs into QB, logs out of the data file only, any user can log back into the application.  It is only when the application is completely closed, any user logging in crash the application with the exception of the Admin.

2 replies

Candice C
March 17, 2025

Good evening, @gzimmermann

 

Welcome to the QuickBooks Community! 

 

Let's try some troubleshooting steps to help resolve the problem: 

 

 

Please let us know if these two actions help or if we need to do some more digging into the issue. I'll be waiting for your response! 

March 18, 2025

Yes, these actions were completed a couple of times.

March 18, 2025

@gzimmermann 

Open the sample file in multi user mode. Did you encounter the same problem?

March 18, 2025

We created a test company with no content and I was able to log in with the admin, create users and it never had a problem.