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bhgordo
December 14, 2023
Question

QuickBooks Desktop HTML red table outlines in email - bad code?

  • December 14, 2023
  • 1 reply
  • 0 views

I've been troubleshooting bad formatting in the email QuickBooks sends when emailing an invoice. In Outlook the tables in the email are all outlined with red. It generally looks OK, but everything it outlined with red lines and looks unprofessional. If you view the same message in Outlook online, it looks fine.

 

So I finally dug into the HTML code and realized around line 12 it refers to the td style and #fab color, which happens to be red. I think that is a malformed color or style, though. See attached for an example.

 

Can anyone else confirm that your emails from QuickBooks Desktop are formatted with red tables?

    1 reply

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    ChristieAnn 11
    December 14, 2023

    Hello there, bhgordo.

     

    I appreciate your time in doing the steps to fix the unexpected behavior when emailing an invoice. I know how important it is to have a professional-looking invoice, and I'll share some insights on how we can do this in QuickBooks. 

     

    Please know that you can create custom templates for forms in QuickBooks to control how they look and what information to include. The tables in the email are formatted in black by default. It is possible that the invoice template is personalized with a certain color and that the reasons tables in the email are all outlined in red.

     

    I recommend customizing the form templates in QBDT and choosing a suitable color, such as black, as the color scheme. This way, you'll create more attractive email transactions.

     

    Here's how:

     

    1. Open the Invoice page.
    2. From the form, select the Formatting tab. Then, Customize Data Layout.
    3. Click the Basic Customization button at the bottom.
    4. Go to the Select Color Scheme drop-down arrow and choose the specific color that fits your business.
    5. Click OK.

     

    You can read this article to see further details on how to manage customization to your sales form: Use and customize form templates.

     

    In case you need steps on how you can process invoice payments so the entry will be tagged as paid on the program, you can refer to this article: Take and process payments in QuickBooks Desktop.

     

    Keep us posted if you have other questions or concerns about emailing invoice in QBDT. I’m here to help you out, bhgordo. Stay safe!

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    bhgordoAuthor
    December 15, 2023

    I appreciate the reply. The issue is not with the invoice format. It is with the email message that goes with it.

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      Erika_K
      December 15, 2023

      I understand how challenging this is, @bhgordo.    

       

      When we encounter unexpected issues while using QuickBooks Desktop (QBDT), it is encouraged to perform basic troubleshooting steps to resolve them. 

       

      To get started, we can Verify your company data to fix these company file data issues.  

       

      Here's how:  

       

      1. Click the Window tab, then select Close All.
      2. Go to the File menu, and then hit Utilities.
      3. Choose Verify Data. If you see: 
      • QuickBooks detected no problems with your data: The data is clean. 
      • An error message: We can search for it on our QuickBooks Desktop support site on how to fix it. 
      • Your data has lost integrity: Data damage is detected. Rebuild your data to fix it.  

       

      Then, we can Rebuild your company file data to ensure we can fix any issues. 

       

      However, if the issue persists, we can use the QuickBooks Desktop Tool Hub to fix common QuickBooks Desktop issues.  

       

      Additionally, I've added this article about how you can handle when your customer pays an open invoice QBDT: Record an invoice payment. 

       

      For any concerns regarding managing your email in QBDT, comment below. Stay safe!  

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