QuickBooks desktop is not sending emails

Thank you for bringing this issue to our attention, @Jsilvaka.

I can confirm that there is an ongoing investigation regarding QuickBooks being unable to send emails due to network connection failure when sending batch emails using a Gmail account. Our product engineers are actively working to identify the root cause of this issue.

For those who are affected, have them contact our Customer Care Team to ensure that they are added to our notification list. They will receive an email notification once we have resolved the issue.

Before contacting us, please check our support hours to ensure that we can address your concerns in a timely manner. To connect with us, please follow these steps:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter your concern, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.
6. We'll email you a single-use code. Enter your code and select Continue.
7. Select to chat with us or Have us call you.
8. Have our representative link your case to this investigation number for faster transaction: INV-88439.

In the meantime, I suggest asking them to send their invoices of three or fewer and using a different webmail provider like Yahoo or outlook.com. They may also use another method like Outlook or QuickBooks Email service if available. For more details about connecting your email, please see this article:  Connect your email to QuickBooks Desktop.

To help you track your customer's transactions and personalize your templates in QuickBooks Desktop, please refer to these resources:

• Get started with customer transaction workflows in QuickBooks Desktop
• Use and customize form templates

Thank you for your patience, and please don't hesitate to leave a comment below if you have any additional questions about sending invoices. We want to ensure that everything is taken care of for you, and we're here to help.